Workforce Management AnalystVirtualVocations • San Buenaventura, California, United States
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Workforce Management Analyst
VirtualVocations • San Buenaventura, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Workforce Management Analyst.
Key Responsibilities
Process daily exception requests and update schedules while addressing escalated issues
Coordinate staffing allocation and monitor real-time activity to ensure optimal staffing levels
Run and analyze operational reports to recommend staffing adjustments based on productivity goals
Required Qualifications
Working knowledge of Aspect Workforce Management
Familiarity with Genesys Cloud ACD
5+ years of experience in Workforce Management
Strong proficiency in Microsoft Word, Excel, and PowerPoint
Ability to prioritize multiple tasks and meet deadlines
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Workforce Management Analyst • San Buenaventura, California, United States
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