Collections Management AssistantVirtualVocations • Fort Lauderdale, Florida, United States
Collections Management Assistant
VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Assistant Collections Manager to coach and develop collectors while ensuring excellent customer experience.
Key Responsibilities
Monitor, train, and develop collectors to maximize results while adhering to policies and procedures
Hold collectors accountable for performance expectations and conduct regular performance reviews
Manage workload to ensure daily and monthly targets are achieved
Required Qualifications
Minimum 5 years of experience in collections or financial services
Minimum 3 years of experience in a consumer collection management role
Advanced proficiency with MS Office Suite
Strong leadership skills to motivate employees
Knowledge of collection industry regulations
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