Shuttle Operator PT - Shuttle Operations

Job Description

Job Description

As a Shuttle Bus Operator, your primary responsibility will be to ensure the safe and efficient transportation of airport passengers to and from airport parking facilities. This role requires a customer-centric approach, with an emphasis on providing excellent service through friendliness, helpfulness, and professionalism.

Company Background

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.

We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of this diverse team is essential to our success.

Primary Duties and Responsibilities

Customer Service Excellence :

Greet customers in a friendly and welcoming manner.

Provide outstanding customer service by assisting passengers with boarding, answering inquiries, and addressing concerns professionally.

Safe Driving :

Drive a 14(+) passenger bus to and from designated locations as specified by management.

Operate the shuttle bus defensively, exercising caution, and strictly adhering to all traffic laws.

License Maintenance :

Maintain a valid driver's license with three or fewer points on the record.

Vehicle Inspections :

Perform daily pre / post trip inspections of the shuttle bus.

Document any damages or defects, and record fuel levels and mileage accurately.

Maintenance Communication :

Identify warning indicators on the bus and promptly communicate maintenance needs to the maintenance department.

Ticketing and Documentation :

Provide customers with written row tickets for efficient boarding and disembarking.

Complete customer incident forms in the event of accidents or incidents.

Communication Skills :

Communicate professionally via radio with dispatchers, following instructions for staging, pick-up, and reporting the status of ground transportation.

Route Familiarity :

Learn and follow prescribed routes around the airport to ensure timely and efficient transportation.

Assisting Passengers :

Assist customers with wheelchair lift operations onto and off the bus.

Aid customers with special needs in handling luggage, including pushing and lifting.

Survey Distribution :

Distribute and retrieve customer survey cards.

Pass out literature for the City of Atlanta while actively engaging with customers in the ground transportation area.

Schedule Management :

Check the drivers’ schedule to determine the assigned bus for the shift.

Technology Utilization :

Conduct pre-trip inspections using the Zonar Device if equipped or utilize the Pre / Post Trip manual sheet for non-equipped units.

Enter passenger totals onboard the bus into the Zonar handheld device.

Note : This list is not exhaustive, and the operator may be assigned additional tasks as needed to ensure smooth and efficient shuttle operations. Operators are expected to uphold a high standard of professionalism and prioritize the safety and satisfaction of passengers.

Qualifications & Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education / Experience Required :  High School Diploma or equivalent.

License Requirement :  Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.

DOT Medical Card :  A Medical Examiner’s Certificate (DOT Medical Card) is required.

Availability to Work :  Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and / or weekends may be a requirement.

Language Skills :  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one situations to customers and other employees of the company.

Mathematical Skills :  Ability to add, subtract, two-digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

Appearance : Employees must maintain a neat and clean appearance and be in complete uniform.

Minimum Age Requirement : Must be 21 years of age or older.

Job Requirements

Valid driver’s license.

Clean driving record.

Customer-focused attitude.

Excellent communication and interpersonal skills.

Ability to work flexible hours, including nights and weekends.

Benefits

Vectour is proud to offer :

Competitive Pay

Advancement Opportunities!

Great Coworkers!

Salary

$16.40 per hour

Paid biweekly

Proposed Hours + Travel

Part-Time; On-Site

Hartsfield Jackson Atlanta International Airport – 6000 N Terminal Parkway, Atlanta, GA 30320

Disclaimer

The duties and responsibilities listed above are subject to change and may not reflect all tasks required.  You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.

Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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