Technical Support SpecialistVirtualVocations • Tamarac, Florida, United States

Technical Support Specialist

VirtualVocations • Tamarac, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Specialist to provide customer support and technical troubleshooting.

Key Responsibilities

Provide frontline and expert-level support for customer inquiries and complex technical issues

Manage the technical pipeline by analyzing and escalating bugs and feature requests to relevant teams

Develop and maintain technical documentation and assist in quality assurance for escalated issues

Required Qualifications

Experience in technical support, preferably in a B2B SaaS environment

Proven experience in quality assurance and bug reporting

Strong technical troubleshooting skills with an understanding of web applications and API integrations

Hands-on experience with third-party integrations such as Plaid or Stripe

Familiarity with modern support platforms like Zendesk or Salesforce Service Cloud

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