Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise classinfrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007with a mission to provide superior technology solutions delivered with integrity by experts who excel at creatingsolutions for complex business problems, and to be a key player in the success of others. Reliable has employed ateam of the best and brightest technology engineers and support staff in the DFW area.
This position is a key member of Reliable Technologys Solutions Team. The PROCUREMENT SPECIALIST is
responsible for all things related to products, whether they are physical, virtual, or otherwise. This includes
purchasing products and licenses as required, tracking shipments and availability, maintaining our product catalog,maintaining our inventory count, managing, and replenishing the tools our technicians use onsite, and maintainingvendor relationships as needed.
The PROCUREMENT SPECIALIST works closely with everyone in our organization - the sales team, the servicedesk team, the project team, and the financial team.
The job is based full time at our main office in Frisco, Texas and because of the physical nature of the work,requires that you be in the office every day. It can be a very quick moving and high-volume role as our clientshave immediate and emergency needs that pop up from time to time. If this excites you then we welcome yourapplication.
BENEFITS
- Medical and Dental Health Insurance
- Paid Personal Time Off
- Paid Federal Holidays (7)
- Competitive Salary
JOB REQUIREMENTS
RESPONSIBILITIES + DUTIES
Communicate with Reliable leaders and team members in a timely and professional mannerMake sure all required products are available at the time they are required and work with others todetermine an alternate solution when items are not going to be in stock on timeEnsure inventory is always up to date, both as the product catalog and the actual count of items onhandManage the distribution of necessary hardware and tools to technical teamInitiate and maintain vendor relationships to ensure we are getting the best possible circumstances andpricingManage the RMA process with the vendor and with our internal staffPrepare quotes to be sent to clients as needed and expedientlyCoordinate onsite visits with clients for procured items (dispatching) in coordination with our servicemanager and staffQUALIFICATIONS + SKILLS
This job absolutely requires the following. Do not apply if you dont have :Excellent verbal and written communication skills and organizational abilitiesThe ability to organize and manage your workload independently and meet short timelinesThe ability to handle stressful situations and deadlinesThe ability to translate general objectives into specific tasks for actionSelf-motivation and the ability to work in a fast-paced environmentFluency with computer networking products and related software, technology products in general, and ITservices generallyYOURE PROBABLY RIGHT FOR THIS JOB IF YOU HAVE :
Experience managing inventoryExperience using HALO PSA or comparable PSA / CRMStrong self-confidenceA creative problem-solving mindsetProficiency with office applications, especially Word, Excel, and Adobe AcrobatThe ability to switch tasks quickly and adapt to changes quicklyThe willingness to document all your work and operate transparentlyGENERAL REQUIREMENTS
Work business hours 7 : 45 am 4 : 45 pm; After-Hours as required to meet client needsSchedule flexibility to accommodate client needsMust be detail oriented and accurateMust have strong interpersonal and documentation skillsAbility to interface effectively with others to foster a cooperative, team-based approach toproblem resolution and / or project-based work is requiredMust have a keen sense of awareness for others needs and communication stylesAbility to have fun in a fast-paced environmentStrong ability to analyze data and make intelligent decisionsAbility to identify when senior / management level assistance is neededExcellent communication skills, both written and verbalExcellent organizational skills and ability to adapt easilyAbility to prioritize, multi-task, work around deadlines and adapt easilyMust be able to work effectively and contribute value with limited directionGENERAL RESPONSIBILITIES
CUSTOMER CARE
Quality customer service is a top priority. Respect for the customers, employees, and all otherstakeholders, coupled with professional and ethical behavior at all times is a requirement.Proven experience showcasing accuracy, analytical abilities, ethics, and valuesAbility to provide product and service information, and suggest products or solutions for salesAbility to successfully balance the needs of the customer and the needs of ReliableBuild relationships with customers to establish and maintain trust, credibility, and respectAbility to remain professional, confident, courteous, and patient at all timesTEAMWORK
Build relationships with coworkers, including members of other departments, to get resultsBuild relationships with customers as though Reliable were a member of the customers internaltechnical teamOffer ideas for process improvement and maintain procedural documentationEngage in excellent communication, documentation and record keepingKNOWLEDGE + LEARNING
Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills,and abilitiesEngage in training and educating other team members to facilitate growth and learning for all teammembersActively seek out methods for expanding your knowledge and skills beyond company provided orcompany mandated learning initiativesActively seek out information on best practices and recommend new processes to improve efficiencyREPORTING STRUCTURE
This position reports directly to the Managing Business Partner. Tasks may be assigned and managed by
other departmental managers. Coordination and communication to facilitate all client service needs is
essential. HR matters will be handled by the Human Resources Manager in coordination with the
Managing Partner. Tasks may be assigned and managed by other departmental managers. Coordination
and communication to facilitate all client service needs is essential.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is
occasionally required to stand and reach with hands and arms. The employee must periodically lift and / or
move large, bulky and / or heavy items up to and exceeding 50 pounds and / or use a dolly to handle such
items. Specific vision abilities required by this job include close vision, distance vision, and ability to
adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The noise level in the work
environment is usually moderate.
The above job description is not intended to be an all-inclusive list of duties and standards of the
position. Incumbents will follow any other instructions, and perform any other related duties, as assigned
by their supervisor