Service Technician

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We’re looking forward to getting to know you!

Job Summary

The Maintenance Technician is an important role with direct contact with our residents, providing a top-notch customer experience while responding to maintenance needs for the company’s portfolio of single-family homes. This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.

Essential Job Duties and Responsibilities

• Respond promptly and professionally to maintenance service requests

• Provide excellent customer service to prospective and current residents and promote a quality living experience for all residents

• Perform ProCare visits periodically throughout resident's lease term to perform preventive maintenance and repairs across multiple trade categories (e.g. HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) in order to reduce future reactive maintenance service requests

• Complete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attention

• Understand and review Technician-specific reports/scorecards to identify opportunities for improvement

• Provide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.

• Perform repairs to vacant properties while they are on-the-market or during the turn process

• Properly utilize and care for company supplied tools, materials and vehicles

• Perform other duties as assigned

Education and/or Experience

• High School diploma or equivalent

• Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required

Skills/Specialized Knowledge

• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people

• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines

• Knowledge of federal fair housing laws and any applicable local housing provisions

• Ability to read, write and understand English

• Ability to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systems

• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce

• Ability to perform basic mathematical functions

• Ability to multi-task

• Ability to make quick and effective decisions and analyze and resolve problems

• Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible

• Ability to maintain confidentiality

• Ability to drive an automobile

Licenses or Certifications

• Current driver's license and automobile insurance required

• Licenses and/or certification as required by state law

• The following certifications are preferred but not required:

  • OSHA 10

  • EPA Certification, Type I and II

  • HVAC Certification

  • CPO certification (pool)

Other Requirements

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Must maintain professional appearance and comply with prescribed uniform and appearance policy

• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate

• Ability to work weekends and non-traditional holidays if needed

• Must be reachable via phone, except during approved time off

• Must provide basic hand and power tools

• Extensive travel within assigned portfolio required

Physical and Mental Demands

• Standing, walking, and/or sitting for extended periods of time

• Frequent climbing, reaching, and use of fingers

• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

• Ability to lift and/or move an excess of 50 pounds or more

• Ability to use standard maintenance equipment

• Ability to operate assigned equipment and vehicles

• Ability to verbally communicate to exchange information

Work Environment

• Indoor and outdoor field environment

• Exposure to atmospheric conditions

• Travel from site to site

• Work and/or walk on various types of surfaces

Salary Range

The salary range for this position is: $21.02 - $36.44, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.