Talent.com
VP of Technical Services
VP of Technical ServicesCaptivateIQ • Austin, TX, US
[error_messages.no_longer_accepting]
VP of Technical Services

VP of Technical Services

CaptivateIQ • Austin, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

VP of Technical Services

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

About the Role

CaptivateIQ is seeking a VP of Technical Services to unite and lead the Customer Education, Professional Services, and Technical Support teams under a singular strategy. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered enterprise platform - and to revolutionizing how we deliver customer enablement, onboarding, and product guidance at scale.

This is not an "operational tweak" role - you'll be responsible for transforming how we deliver technical services : reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence.

Strategy & Innovation Responsibilities

  • Innovation : Develop and champion a bold, "next-level" vision for Technical Services that accelerates CaptivateIQ's shift toward a fully self-service, product-led customer journey.
  • Strategy : Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, driving convergence toward digital-first, AI-powered experiences.
  • Launch self-service experiences : customer portals, in-product guidance, AI-assisted support, and scalable implementation templates.

Transformation of Customer Education, Support, and Professional Services Responsibilities

  • Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery.
  • Expand self-service capabilities to reduce 1 : 1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting.
  • Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks.
  • Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks.

    • Operational Excellence & Customer Impact Responsibilities

  • Regularly engage with customers, beyond escalation management, to form long-term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer.
  • Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities.
  • Establish, monitor, and continuously evolve KPIs aligned to digital adoption, reduced ticket volume, faster implementation times, improved NPS, and tangible customer value realization.
  • Instill a culture of curiosity, ownership, and customer obsession across all Technical Services teams - foster the culture of experimentation and innovation.

    • Requirements

  • Prior director, senior director, or VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical / strategy roles), Product leadership, or Strategy Roles within high-growth SaaS or product-led organizations.
  • Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions.
  • Comfort with ambiguity and "blank sheet" problem solving; entrepreneurial drive; strong internal pitch / advocacy skills.

    • Nice to Have

  • Experience in digital transformation, product management, design thinking facilitation, or leading AI- or automation-forward initiatives.

    • Skills & Behaviors

  • Visionary leadership : able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company.
  • Change orchestration : proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles.
  • Customer-obsessed systems thinking : always grounding decisions in the realities of diverse customer personas and their end-to-end experience.
  • Highly collaborative and influential : excels at working cross-functionally; inspires action across levels and disciplines.
  • Data- and outcome-oriented : comfortable setting, monitoring, and iterating against ambitious goals.

    • Benefits

  • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • Annual stipends for professional development and caretaking
  • (US-ONLY) 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

    • Notice for Prospective Candidates

  • Only emails from @captivateiq.com should be trusted.

    • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following :

  • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
  • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
  • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
  • Ask candidates to make a payment in order to be considered for a position.
  • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
  • Please note that we'll only ask for more sensitive personal information in connection with background checks after an offer is made.

    • $225,000 - $300,000 a year

    The OTE range in USD represents the minimum and maximum for this position across North America. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of CaptivateIQ's competitive total rewards package.

    [job_alerts.create_a_job]

    Of Service Technical • Austin, TX, US

    [internal_linking.similar_jobs]
    Director of Technology, Texas Institute for Electronics

    Director of Technology, Texas Institute for Electronics

    University of Texas at Austin • Austin, TX, United States
    [job_card.full_time]
    Director of Technology, Texas Institute for Electronics.Texas Institute for Electronics.Texas Institute for Electronics (TIE). University of Texas at Austin-supported semiconductor consortium of sta...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of ADR Services

    Director of ADR Services

    Austin Staffing • Austin, TX, US
    [job_card.full_time]
    The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediat...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP of Engineering

    VP of Engineering

    Satsuma • Austin, TX, US
    [job_card.full_time]
    AI agents and conversational interfaces.As AI systems like ChatGPT, Alexa, and others begin to search, recommend, and transact on behalf of users, Satsuma ensures products are visible, accessible, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President of Customer Support

    Vice President of Customer Support

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of External Services

    Director of External Services

    Last Energy • Austin, TX, US
    [job_card.full_time]
    Last Energy seeks a Director of External Services to play a central role in developing and executing Last Energy’s global supply chain strategy to support the deployment of our modular PWR-20...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Consulting Manager, VCA Managed Services - Technology

    Client Consulting Manager, VCA Managed Services - Technology

    Visa • Austin, TX, United States
    [job_card.full_time]
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President of Technical Services

    Vice President of Technical Services

    CaptivateIQ • Austin, TX, United States
    [job_card.full_time]
    This range is provided by CaptivateIQ.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. CaptivateIQ is transforming the way companies plan, manage...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Vice President, Software Development Engineering

    Vice President, Software Development Engineering

    Visa • Austin, TX, United States
    [job_card.full_time]
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP - Global CIO Advisory - Gartner Research Board

    VP - Global CIO Advisory - Gartner Research Board

    Gartner • Austin, TX, United States
    [job_card.full_time]
    VP - Program Director - CIO Advisory - Research Board.The Gartner Research Board (GRB) is Gartner's dedicated service for the senior-most technology and digital leaders and their functional direct ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP, Agent Enablement

    VP, Agent Enablement

    LPL Financial • Austin, TX, US
    [job_card.full_time]
    At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. The VP of Agent Enablement supports the strategic visioning and ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Vice President, Global Sourcing - Technology

    Vice President, Global Sourcing - Technology

    Visa • Austin, TX, United States
    [job_card.full_time]
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Embedded Payments

    Director of Embedded Payments

    Visa • Austin, TX, United States
    [job_card.permanent]
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Implementation Specialist

    Technical Implementation Specialist

    University of Texas at Austin • Austin, TX, United States
    [job_card.full_time]
    Technical Implementation Specialist.The Technical Implementation Specialist is a valued member of the VP / COO Strategic Advancement team. This role is responsible for coordinating the rollout of data...[show_more]
    [last_updated.last_updated_30] • [promoted]
    VP, Demand Generation

    VP, Demand Generation

    Austin Staffing • Austin, TX, US
    [job_card.full_time]
    We are seeking a VP, Demand Generation to own the strategy and execution of all demand generation initiatives across paid search, other paid media, events, webinars, email, and multi-channel progra...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Strategic Prioritization (80 / 20)

    Director of Strategic Prioritization (80 / 20)

    Texas Staffing • Austin, TX, US
    [job_card.full_time]
    Vontier is seeking highly qualified candidates to serve as the Director of Fpp (80 / 20).This role is responsible for facilitating the end-to-end deployment of our 80 / 20 process (the "Focus & Priorit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director Colocation Infrastructure Construction Delivery-Data Centers

    Senior Director Colocation Infrastructure Construction Delivery-Data Centers

    Austin Staffing • Austin, TX, US
    [job_card.full_time]
    Senior Director Of Colocation Infrastructure Construction Delivery.The Data Center Infrastructure Construction team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President, Global Sourcing - Corporate Services and Product

    Vice President, Global Sourcing - Corporate Services and Product

    Visa • Austin, TX, United States
    [job_card.full_time]
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Technology Platforms (Fixed-Term Contract)

    Director, Technology Platforms (Fixed-Term Contract)

    Mozilla • Austin, TX, US
    [job_card.temporary]
    Director, Technology Platforms (Fixed-Term Contract).Mozilla Foundation is a non-profit building a better technology future powered by people, open by design, fueled by imagination.The Technology ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]