SECURITY OFFICER I

Casino Security Officer

Responsible for learning to:

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
• Monitor customer and team member passage in and out of casino.
• Check for and reporting safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.

• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Operating principles:

• Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of Family Style Service to provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.

Tools and Technology:

• Two-way radio, handheld ID scanner, keywatcher, manual and electric wheelchairs, emergency jump bag, telephone and PBX, security vehicles for approved drivers, and desktop computer.

Communication:

• Must be able to communicate in English (verbal and written).

Licensure:

• Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. Acquire and maintain CPR/AED certification. Three (3) years of tax returns required.

Qualifications:

• Experience: A high school diploma or GED equivalent. One year experience in security (preferred).
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective public safety operations for the security of people, data, property, and institutions. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Being aware of others' reactions and understanding why they react as they do. Talking to others to convey information effectively. Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Physical Demands and Work Environment:

• Required to stand and walk, and to talk and hear for a majority of the work shift (up to 10 hours). The team member will frequently be required to use hands to finger, handle, or feel objects, tools, or controls; to reach with hands and arms; and to bend, kneel, or stoop. The team member must lift and/or move up to 50 pounds and up to 250 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The team member is within a casino environment, exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. May also be required to work in an outdoor environment, exposed to varied weather conditions and in proximity to horses.