Patient Services Representative

Patient Representative

Excelsia Injury Care provides management services to a network of healthcare companies supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers compensation care with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach ensuring patients receive coordinated care from evaluation through treatment with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties :

• Provide administrative support to departmental physicians / supervisor / manager / administrators to include receiving and disseminating of telephone / fax messages in a timely and appropriate manner.
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with the distributing of reports, records, and messages maintaining patient and clinic confidentiality.
• Maintain on-site presence during business hours.
• Comply with Micro MD and BSO departmental billing functions. Post patient charges and payments.
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
• Maintain the office in a neat and orderly fashion.
• Assist in maintaining a safe environment.
• Assist Manager and District Manager in completing request for medical records and any and all requests.
• Maintain charts in proper order inserting forms and reports in the appropriate location making certain all forms as well as dictations are completed.
• Copy materials obtains mail when requested. Initiates prepares updates forms reports and records on a routine basis.
• Respond to corporate / physician / patient / family / attorney inter / intra departmental general inquiries and ambiguous situations.
• Utilize QIP principles / techniques for organizational change and systems modification.
• Operate and maintain pertinent office machines / equipment to include fax computers copiers, etc.
• Assist with the collection sorting and distribution of departmental mail / correspondences / faxes / phone messages in a timely manner.
• Perform other duties and assignments as directed and / or necessary.
• Interview patients / collects information and enters into computer.
• Ensure patients paperwork and Micro MD match.
• Verify insurance and documents in computer using account case notes.
• Explain Excelsia Injury Care paperwork to patients and ensure they understand. Witness patient signatures.
• Maintain office in neat and orderly manner. Scanning and uploading paperwork to the EHR if applicable.

Minimum Requirements :

Additional Skills / Competencies :

Physical / Mental Requirements :

Why work for Excelsia Injury Care :

We offer a competitive salary, a great and stable work environment, as well as an amazing benefit package! Offered benefits include : Medical, Dental, and Vision plans through CareFirst with PPO and HSA options available the first of the month after your hire date. Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday and 5 days of sick leave each calendar year. Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund. Discounts on shopping and travel perks through WorkingAdvantage. 401(k) retirement plan with employer match. Paid training opportunities and Education Assistance Program. Employee Referral Bonus Program.

Diversity Statement :

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state, or local laws.