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Senior Operations Associate, Labs
Senior Operations Associate, LabsSan Francisco Staffing • San Francisco, CA, US
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Senior Operations Associate, Labs

Senior Operations Associate, Labs

San Francisco Staffing • San Francisco, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

DoorDash Labs Drone Delivery Manager

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role offers a unique opportunity to shape the future of drone delivery by :

  • Using SQL and dashboards to analyze data, monitor trends, and proactively flag areas needing attention.
  • Managing a small team and setting the standard for reliable, high-quality execution.
  • Collaborating with product, engineering, support, and external partners to pilot tools, streamline workflows, and lay the foundation for scale.
  • Helping define how we launch and growcontributing to playbooks, systems, and strategic decisions.
  • Traveling up to 20% of the time.

This is a hybrid role based in the Bay Area. Regular in-person collaboration with cross-functional partners is required to shape product direction, test workflows, and accelerate decision-making.

You're excited about this opportunity because you will

  • Shape how we define, evaluate, and expand new service areas to ensure strong operational performance.
  • Identify patterns in site workflows that inform process improvements and tooling decisions.
  • Support launch readiness across key locations, enabling seamless day-to-day operations.
  • Build and lead a small team responsible for geographic labeling and service area maintenance.
  • Use SQL and dashboards to monitor performance, drive insight, and guide continuous improvement.
  • We're excited about you because

  • You get operations : You've run or supported live ops and know how to keep things movingeven when they're messy.
  • You use data to drive action : You're confident in SQL and use data to diagnose problems, prioritize work, and guide decisions.
  • You build for scale : You don't just patch issuesyou think about how things should work at 10x the volume.
  • You're curious about autonomy : You're excited about new technologies and want to help shape how they're used in the real world.
  • You lead with clarity : You've managed people or coached teams and know how to align others and drive strong execution.
  • You move fastand bring others with you : You're action-oriented, collaborative, and know how to keep cross-functional partners in sync.
  • You understand the airspaceor want to : You're interested in how drone delivery fits into real-world regulations and logistics. You don't need to be a pilot, but a willingness to learn the basics (like what Part 107 is) helps.
  • Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

    We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here : Covey.

    Compensation : Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

    DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.

    About DoorDash : At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

    Our Commitment to Diversity and Inclusion : We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

    Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

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