Outreach & Policy Specialist, Lowcountry

Job Description

Job Description

Description :

Job Title : Outreach & Policy Specialist

Employment Classification : Exempt

Location : 120 Research Drive, Columbia, SC 29203

Full-Time / Part-Time : Full-Time

Onsite, Hybrid, Remote : Remote, Lowcountry

Travel Required : Yes, 60%-75% travel required

Department : Outreach Team

Reporting Supervisor : Outreach Manager

Primary Job Objective / Job Summary :

The Outreach & Policy Specialist secures partnerships with direct service nonprofits, businesses, healthcare agencies, schools, city, county, and state government entities and will promote SC Thrive brand awareness, providing excellent customer service throughout South Carolina. The Outreach & Policy Specialist also will support the ongoing relationship and usage of SC Thrive’s online application completion system, Thrive Hub, among organization and agency partners with the goal of providing increased access to resources for South Carolinians. Additionally, the Outreach & Policy Specialist will oversee the successful implementation of the Special Supplemental Nutrition Program for Women, Infants, and Children – commonly known as WIC – into the catalog of benefits available through SC Thrive’s technology, partnerships, and programming.

Direct Reports / Supervisory Responsibilities : None

Essential Functions :

Outreach Responsibilities :

• Become a trained SC Thrive Benefits Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
• Become knowledgeable in all aspects of SC Thrive’s client management system Thrive Hub and all other SC Thrive trainings.
• Build and maintain strong relationships with partner sites, providing excellent customer service, and support throughout the partnership life cycle.
• Participate in community coalitions, committees, work groups, and task forces in your region.
• Recruit and establish new SCT partnerships by using data driven approaches, providing demonstrations of Thrive Hub (SCTs online client portal), and proper communication through in-person meetings, emails, calls, text, and virtual meetings.
• Negotiate partnership agreements and contracts. Communicate in writing proposed services for partner prospects and document in customer relationship management software.
• Track and report on partnership performance, outreach events, collaborative meetings, pipeline activity, prospective and partner site visits in appropriate software.
• Perform client intake interviews and complete applications in person and via phone as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
• Demonstrate excellent proficiency in using integrated technology systems.
• Stay current on industry and organization trends, products, competitive activity, and customer needs.
• Attend and present at conferences, meetings, and trainings, and complete assigned reports as instructed.
• Travel throughout assigned region and state 60-75% of your time to effectively and efficiently complete job assignments.
• Maintain SC Thrive, partner, and client confidentiality at all times.

WIC Specialist Responsibilities :

Requirements :

Qualifications and Experience Required :

Preferred Qualifications and Experience :

Core Competencies :

Additional Notes / Requirements / Qualifications :

Working Conditions and Physical Demands :

Most of the time, the job will be performed in the community at partner and potential partner sites, events, rural locations, standard home office, and SC Thrive main office. Requires frequent travel, walking, setting up event space, and often works in outdoor weather conditions.

Must be able to work with individuals of various diverse backgrounds and socio-economic statuses. Consistently communicates information and ideas to others. Must be able to exchange accurate information in a manner others understand in these situations. Frequently meets with the public and observes details at close range (within a few feet of the observer). Occasionally lifts up to 20 pounds for outreach events, materials, and various purposes.

SC Thrive is committed to the inclusion of all qualified individuals. SC Thrive will take steps to provide reasonable accommodation to individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, perform the job's essential functions, or receive other benefits and employment privileges, please get in touch with the HR Contact for this job as listed above.

SC Thrive is an Equal Opportunity and At-Will Employer.

I have read and understand the job description above. I also understand that SC Thrive retains the right to change or assign other duties to this job. I acknowledge that this job description is not intended to be an all-inclusive list of every duty for which I may be assigned. I warrant that I understand nothing in this job description alters my at-will employment status, nor does this job description represent an express or implied contract of employment.