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IT Service Delivery Lead – Quote-to-Cash (Q2C).
IT Service Delivery Lead – Quote-to-Cash (Q2C).DKMRBH Inc • Vernon, CA, United States
IT Service Delivery Lead – Quote-to-Cash (Q2C).

IT Service Delivery Lead – Quote-to-Cash (Q2C).

DKMRBH Inc • Vernon, CA, United States
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Role : IT Service Delivery Lead Quote-to-Cash (Q2C).

Location : Vernon Los Angels, CA (Hybrid)

Type : 12 Month Contract (Can Be Extended) / Contract To Hire possible

Interview Details : 2-3 Zoom Video Interviews / Might be asked to go onsite in Vernon

Must Have :

  • LinkedIn with a picture
  • 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
  • Deep expertise in Salesforce, CPQ, and Infor Syteline / Epicor, with demonstrated success optimizing end-to-end business processes.
  • Proven experience leading global delivery teams, including offshore resources.

Overview

We are seeking a highly experienced IT Service Delivery Lead to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ / RCA, Salesforce Service Cloud and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands-on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation-particularly in post-acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

  • Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
  • Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
  • Manage a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
  • Define and drive the platform strategy and roadmap for Salesforce, CPQ, and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
  • Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
  • Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
  • Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
  • Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

    • Qualifications

  • 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
  • Deep expertise in Salesforce, CPQ, and Infor Syteline / Epicor, with demonstrated success optimizing end-to-end business processes.
  • Proven experience leading global delivery teams, including offshore resources.
  • Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
  • Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
  • Strong leadership, communication, and analytical problem-solving capabilities.
  • Bachelor's degree in information systems, Computer Science, or related discipline (or equivalent experience).

    • Preferred Qualifications

  • Experience with Agile methodologies and delivery models.
  • Exposure to other enterprise SaaS applications such as JIRA, Power BI, or PLM.
  • Relevant certifications in Salesforce, Syteline, Epicor, or NetSuite.
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    Service Delivery Lead • Vernon, CA, United States

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