Remote Member Services Advocate

A company is looking for a Remote Member Services Advocate.

Key Responsibilities

Support all lines of insurance processing, including generating enrollments and handling member inquiries

Provide exceptional customer service and resolve issues while adhering to the Member Experience philosophy

Assist management with member complaints and transfer members to appropriate departments as needed

Required Qualifications

High School degree required; some college coursework preferred

Minimum 2 years of customer service experience, preferably in insurance or a call center

Basic understanding of life insurance operations and products preferred

Ability to perform accurate mathematical calculations

Flexibility in schedule and willingness to work overtime and weekends as needed