Field Network Engineer

Field Network Engineer

Location: Hybrid – Based in Dallas–Fort Worth Metroplex, TX (Travel throughout the area required)

Industry: Telecommunications, Internet Services, Networking

Schedule Requirement: On-call weekends as needed for outages

About the Opportunity:

A leading regional network services provider is searching for a skilled and service-oriented Field Network Engineer to support mission-critical connectivity for its growing commercial customer base. This is a hands-on, customer-facing position for someone who thrives in dynamic environments, enjoys solving complex technical challenges in the field, and takes pride in delivering exceptional service.

This role is perfect for a candidate who wants variety in their workday, craves autonomy, and enjoys working directly with both equipment and end users. The successful candidate will play a key role in ensuring the reliability of internet, voice, wireless, and security services across business clients. With direct impact on business operations and a highly collaborative internal team, this is a visible and high-impact role with room to grow.

Key Responsibilities:

• Dispatch directly from home to commercial client sites to troubleshoot and resolve connectivity, VoIP, and networking issues.
• Address 2–3 daily support tickets related to fiber optics, wireless radios, and customer hardware, using a company-provided service vehicle fully equipped with necessary tools.
• Collaborate with senior network engineers on escalations and handle weekend on-call support for outages as needed.
• Perform installations, repairs, and testing across a range of technologies, including fiber splicing, VoIP systems, security cameras, and access control hardware.
• Program and configure network devices and firewalls from various manufacturers such as Ubiquiti, Cisco, and others.
• Document support efforts and customer outcomes within internal ticketing systems and provide basic end-user training during site visits.
• Ensure safety and compliance standards while performing physical tasks, including use of ladders and work on rooftops when needed.

Technical Requirements:

• 3–7 years of hands-on experience in a network or field service role within an ISP, telecom, or MSP environment.
• Strong understanding of network protocols and configuration: VPN, VLANs, IP addressing/subnetting, DNS, STP.
• Experience working with Ubiquiti radios and other wireless platforms.
• Proficiency in fiber and copper-based installations, including splicing and structured cabling.
• Familiarity with VoIP telephony systems and network-connected security infrastructure (cameras, access control, paging).
• Skilled with DC power concepts, including voltage testing and polarity checks.
• Comfortable troubleshooting across a wide range of equipment and network configurations.

Ideal Candidate Profile:

• Self-sufficient and resourceful field technician who enjoys direct customer interaction.
• Adaptable, coachable, and able to pivot quickly as priorities shift day to day.
• Excellent communicator who can translate technical language into user-friendly explanations.
• Strong work ethic, positive attitude, and natural team collaborator.
• Experience with smaller or mid-sized service providers preferred – eager to grow, not siloed by rigid structure.

What’s In It For You:

• Work vehicle provided with tools and equipment for field operations.
• Competitive hourly pay depending on experience.
• Health benefits including BCBS PPO and HMO plans, dental, vision, PTO, and 401(k).
• Collaborative, people-first team culture that encourages innovation and continuous learning.
• Opportunities for advancement and exposure to a wide variety of cutting-edge telecom technologies.