Business System Analyst with Dynamics Business Central

Job Title: Business Systems Analyst

Onsite in Round Rock, TX.

NO CTC PLEASE!

Job Overview:

The Business Systems Analyst plays a critical role in advancing the technology strategy, aligning

business processes, modern applications, and user needs into a unified, scalable digital ecosystem. This position is responsible for analyzing current workflows, identifying process gaps, and configuring and optimizing business systems such as Microsoft Business Central, D365 Sales, Project Ops, Field Ops and Experlogix CPQ. A core focus is driving automation, standardization, and cross-functional efficiency across all sites and departments.

This is a hands-on, high-impact role, not traditional IT support. It requires proactive engagement with business stakeholders, requires proactive engagement with stakeholders and strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions and the ability to translate operational needs into system based solutions. The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable business value through smarter systems and streamlined processes.

This is a unique opportunity to help lead the first full-system application streamline,

modernizing connects sales, operations, and customer experience through technology

Essential Job Responsibilities:

Process Improvement & System Optimization

• Partner with business units to analyze existing workflows, identify inefficiencies, and recommend system-driven improvements.
• Configure, optimize, and troubleshoot core business applications including Microsoft Business Central, D365 Sales, and CPQ tools.
• Translate operational needs into scalable solutions—ensuring every workflow aligns with the vision of simplicity, clarity, and growth.
• Ensure system changes follow governance protocols and standards for documentation, version control, and approval.
• Serve as a system administrator for assigned business applications, ensuring proper configuration, permission structure, and user access in alignment with governance policies

Requirements Gathering & Documentation

• Lead discovery sessions with users to capture clear business requirements, pain points, and success metrics.
• Document current-state vs. future-state process maps, user stories, and functional specifications.
• Maintain an internal knowledge base of workflows, system customizations, and training materials.

Cross-Functional Collaboration

• Act as a liaison between business teams, IT, and external partners to ensure alignment and continuity across systems.
• Collaborate with developers, system admins, and MSPs to test and implement enhancements.
• Work closely with PMO or project leads to support successful rollouts, user adoption, and post-launch support.
• Support onboarding and system integration for newly acquired or merged entities, aligning them to processes and standards.

Automation & Data Integrity

• Leverage tools like Power Automate and BC workflows to reduce manual processes and human error.
• Ensure data consistency, clean transitions, and proper integrations between quoting, sales, project management, and finance.
• Ensure adherence to the Data Standards Charter, including golden fields, naming conventions, and governance.
• Support reporting needs and data quality initiatives in collaboration with Data Analysts and Power BI resources.

Training & Change Support

• Deliver targeted user training for new features or system changes, tailored to each department’s role and needs.
• Reinforce system best practices and standards through coaching, documentation, and Q&A support.
• Contribute to reducing change fatigue by clearly communicating “what’s in it for me” to end users.
• Act as a change advocate who champions cultural values, simplifying complexity, empowering users, and scaling what works.
• Be a change agent and assist with the implementation of a formal change management system to support adoption and long-term success.

Required Skills & Experience:

• Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
• 3–5 years of experience in business analysis, ERP/CRM systems, or process improvement roles.
• Hands-on experience within the Microsoft ecosystem, including M365, D365 Sales, Business Central, Project Operations, Field Service, Power BI, and Power Automate.
• Strong background in business process flow mapping, including documenting current vs. future state and identifying opportunities for automation and optimization.

• Experience with Microsoft Business Central, D365 Sales, and related Dynamics apps (e.g., Project Ops, Field Ops).
• Familiar with the Power Platform (Power Automate, Power BI, Power Apps) for automation and reporting.
• Proficient in process mapping, fit-gap analysis, and workflow documentation (Visio, Lucidchart, etc.)
• Skilled at translating complex business needs into requirements, specs, and user stories.
• Knowledge of data validation and integrated system transitions.
• Understanding of ERP/CRM data flows across sales, project, finance, and service.
• Must be able to serve as a system administrator, including configuration of role-based permissions and user access controls.
• Clear communicator explains systems and solutions without overcomplication.
• Process-minded, sees connections between departments, not just within them.
• Organized and accountable, keeps track of priorities, documents thoroughly, and follows through.
• Collaborative and user-focused, ensures technology works for people, not the other way around.
• Curious and adaptable, embraces new tools, methods, and ways of working in a rapidly evolving tech landscape.