Membership Sales and Customer Service Associate - Front Desk FULL TIME

Front Desk Sales Associate

The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.

We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team! You earn sales commissions and bonuses on top of a competitive base hourly rate! Benefits include free lash and brow services, and discounted products. Schedule: MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS

Key Responsibilities

• Meet and exceed guest membership and scheduling targets
• Consult with guests on key benefits of services, memberships, and retail products
• Coordinate appointment scheduling, communicating confidently via phone, text and email
• Create an outstanding experience so every guest will want to return
• Decisively resolve issues, appropriately escalating issues to mitigate in future
• Manage accurate sales transactions and guest/member records within MindBody software
• Other duties as assigned

Our Ideal Candidate

• You are a spirited, outgoing team member who is passionate about excellent customer service
• You take pride in, and truly enjoy, cultivating relationships with guests
• You smile and demonstrate exceptional communication skills with ability to listen, clearly communicate
• You can work in fast paced environments, multitasking and prioritizing
• You always work with the highest levels of integrity and respect and avoid gossip/drama
• You always present as professional, confident and approachable
• You are skilled at using various technology platforms and feel comfortable learning to use new programs

Schedule: Must Be Available Weekday Evenings, Saturday And Sunday

• Customer service and/or front desk/receptionist: 2 years
• Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
• Salon/beauty experience preferred

Job Type

Full time and part time available. Reports to the Salon Manager. Will work in coordination with the Front Desk team. Pay: Sales Commissions + $13.00-$15.00 per hour Base Pay + Bonus eligible