Banking Customer Support

Banking Customer Support
Pay- $22/hr W2
Location- South Jordan, UT
Duration- 12 months
We are hiring Customer Service Representatives to join our Client Support Services team in South Jordan. In this role, you will handle incoming client calls related to Brokerage account services. You will be expected to respond with a high level of accuracy, professionalism, and efficiency, while consistently meeting performance goals.

This opportunity is ideal for candidates who are career-driven, thrive in a fast-paced environment, and are committed to delivering World-Class Service.

Key Responsibilities:

• Handle inbound client calls related to:

  Brokerage Cash Management products and services

  Brokerage Online platform and Mobile App support

  General financial or account-related inquiries

• Deliver accurate and timely information while ensuring client satisfaction.

• Meet established performance benchmarks including call quality, response time, and efficiency.

• Work effectively in a team-oriented contact center environment.

• Adapt to changing procedures, tools, and technologies in a dynamic setting.

Preferred Qualifications (One or more of the following):

• College Degree (Associate's or Bachelor's)

• Previous experience in a Contact Center or Customer Support role

Core Skills & Competencies:

• Excellent verbal communication and problem-solving skills

• Professional and customer-focused demeanor

• Ability to multi-task, prioritize, and stay organized under pressure

• Tech-savvy; able to navigate digital tools, systems, and applications

• Team player with a strong work ethic and desire to grow in the financial services industry