PS Program Assistant

Announcement

Details

Open Date

11 / 03 / 2025

Requisition Number

PRN16445N

Job Title

PS Program Assistant

Working Title

PS Eye Bank Donor Screener

Career Progression Track

Track Level

FLSA Code

Nonexempt

Patient Sensitive Job Code?

Yes

Type

Non Benefited Staff / Student

Temporary?

No

Standard Hours per Week

10

Full Time or Part Time?

Part Time

Shift

Day

Work Schedule Summary

24 / 7 x 365 facility. PRN shifts are flexible, yet typically : 0700-1500 and 1500-2300.

Is this a work study job?

No

VP Area

U of U Health - Academics

Department

00267 - Ophthalmology-Services

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

Internal to the University

Pay Rate Range

$17.00-20.00

Close Date

01 / 13 / 2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Eye Bank Donor Screener is responsible for receiving and inputting all donor referrals by telephone and e-mail; triage and assign referrals to appropriate parties; and communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of outside agency requests.

Responsibilities

Essential Functions :

• Receiving and documenting all information for each potential donor referral in the Donor Connect referral database.
• Interviewing referring hospital healthcare professionals to obtain brief information about the potential donor.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following communication "scripts" when handling different topics.
• Assigning referrals to appropriate personnel. Follow-up required if assignment is not acknowledged within the specified time frames.
• Verifying status of donor registry for each donor referral and inquiry for Utah and Idaho.
• Communicating effectively with individuals / teams in the program to ensure high quality and timely expedition of outside agency requests.
• Knowing and utilizing OSHA standards when handling tissue and disposable hazardous materials and participate in annual bloodborne pathogen training.
• Maintaining compliance with Federal HIPAA regulations and complete annual HIPAA training as required by the University Of Utah School Of Medicine.
• Maintaining excellent customer service relations with referring hospitals, OPO, and OME.
• Participating in monthly staff meetings.
• Completing annual Bridge / LMS training per University of Utah Health Academics policy.
• Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.
• Accomplishing special projects as assigned by the Eye Bank Communications Supervisor or Eye Bank Communications Manager.
• Performing other duties as assigned.

Problem Solving

Incumbents in this position are expected to be familiar with the department's policies and procedures and have working knowledge of University and department organizations and procedures in order to answer and assist staff and visitors. Incumbents are also expected to demonstrate sensitivity to others' needs while being understanding and helpful on the job.

Work Environment and Level of Frequency typically required

Nearly Continuously : Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously : Sitting, hearing, listening, talking.

Often : Repetitive hand motion (such as typing), walking.

Seldom : Bending, reaching overhead.

Minimum Qualifications

Associate's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience) required. Two years of related experience, ability to use logic and reasoning to prioritize tasks, expertise using MS Office software, and demonstrated human relation and effective communication skills also required. Database experience preferred. Bachelor's degree in a related field may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and / or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO / AA). More information, including the Director / Title IX Coordinator's office address, electronic mail address, and telephone number can be located at :

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.