Solution Engineer

Job Description

Job Description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

The Appian Solution Engineering team provides technical expertise to our customers around the globe. We touch every layer of the Appian platform; from data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems, mitigate all of our customers' concerns, and love the ability to employ our myriad of prowesses and interests.

This role is based at our ​h​eadquarters in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

About the job

Hands-on engineer with excellent analytical and communication skills

Strong interest in software development (minus the coding 8 hours a day part), but also have a desire to work closely with some of our highest stakes customers

Keen interest in data analytics is also desirable, as you will have the opportunity to work with big datasets.

Revolutionizing the way software is built and we don't just deploy and run. Be part of a team of problem-solving ninjas who thrive equally on "under the hood" technical action as well as world-class customer support.

About you

Bachelor's degree in any Engineering discipline, Computer Science, Information Technology, or similar work experience

Excellent at problem solving and a talent for identifying creative solutions

Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform

Flexibility to provide after business hours support (rotation every 10 or so weeks)

Up to 1 quarter per year working an adjusted schedule may be required (Sunday->

Thursday or Tuesday->

Saturday); 1 weekly on-call rotation per quarter

Keen to provide exceptional customer interaction (verbal / written) to our biggest customers

Nice to have

Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)

RDBMS platforms (e.g. MySql, Oracle, SQL Server)

Systems administration (e.g. Linux, Windows)

Tools and Resources

• Training and Development : During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities : Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community : We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq : APPN]

Follow Appian : LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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