Talent.com
Director Aftermarket and Services Strategy, Residential Solutions
Director Aftermarket and Services Strategy, Residential SolutionsCarrier Global Corp • Palm Beach Gardens, FL, US
[error_messages.no_longer_accepting]
Director Aftermarket and Services Strategy, Residential Solutions

Director Aftermarket and Services Strategy, Residential Solutions

Carrier Global Corp • Palm Beach Gardens, FL, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Carrier North America Residential Solutions Aftermarket Leader

The Carrier North America Residential Solutions (NARS) Aftermarket Leader is a critical role responsible for overseeing and enhancing the post-sale revenue opportunities within Carrier's residential solutions division across North America. This individual will drive strategies to optimize customer satisfaction, revenue growth, and operational efficiency in aftermarket service and support for residential HVAC systems.

Preferred locations : Palm Beach Gardens, Florida, Indianapolis, IN, Syracuse, NY, Charlotte, NC

Key Responsibilities :

  • Strategic Leadership : Develop and execute a comprehensive aftermarket strategy aligned with the overall business objectives of Carrier's residential solutions division. This includes defining short-term and long-term goals, identifying growth opportunities, and implementing initiatives to enhance aftermarket service offerings.
  • Residential Aftermarket Revenue Growth : Track and drive revenue growth in the aftermarket segment through the development and execution of sales and marketing strategies. Identify opportunities to upsell aftermarket services, maintenance plans, and upgrades to existing customers while also targeting new customer segments. In addition, target new strategies that further strengthen the company's ability to capture system replacements.
  • New Product Introduction (NPI) Steering Governance Committees : Serve as the aftermarket champion on NPI steering governance committees responsible for evaluating and launching new product launches within the NARS division. Provide aftermarket insights and considerations to ensure that new products are designed, developed, and launched with aftermarket serviceability, support, and profitability in mind. Collaborate with product development, engineering, and marketing teams to incorporate aftermarket requirements into NPI processes and drive cross-functional alignment on aftermarket-related decisions.
  • Customer Experience Enhancement : Partner with the NARS customer service team and champion a customer-centric approach to aftermarket service delivery. Help implement initiatives to enhance the customer experience, streamline service processes, and resolve customer issues promptly and effectively. Monitor customer feedback and implement improvements based on insights gathered.
  • Collaboration : Foster collaboration and alignment with cross-functional teams, including replacement components division, sales, marketing, product development, and engineering. Work closely with internal stakeholders to ensure alignment of aftermarket strategies with overall business objectives and to leverage synergies across different functions.
  • Market Analysis : Stay abreast of market trends, competitive dynamics, and customer needs in the residential HVAC aftermarket segment. Conduct market analysis, gather competitive intelligence, and identify emerging opportunities and threats to inform strategic decision-making.

Required Qualifications :

  • Bachelor's degree
  • 10 + years of industry experience in HVAC, sales, product management and / or marketing
  • Willingness and ability to travel up to 40% of the time, both domestically and internationally.

    • Preferred Qualifications :

  • HVAC or related industry a plus
  • Graduate degree preferred MBA
  • Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)
  • Exposure to key Aftermarket parts and services concepts (strongly preferred)
  • Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction
  • Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.
  • Proficient in Microsoft Office, CRM, and ERP systems.
  • Comfort working as an individual contributor this role does not have direct reports
  • Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively
    • [job_alerts.create_a_job]

    Director Aftermarket • Palm Beach Gardens, FL, US

    [internal_linking.related_jobs]
    Utilities Director

    Utilities Director

    Village of Tequesta • Tequesta, Florida, USA
    [job_card.full_time]
    The Village is currently accepting applications for a hands-on full-time Utilities Director.This position reports directly to the Village Manager and is responsible for planningdirecting coordinati...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of DevOps (Palm Beach Gardens)

    Director of DevOps (Palm Beach Gardens)

    Akkodis • Palm Beach Gardens, FL, US
    [job_card.part_time]
    We are seeking a visionary and technically strong.Director of Cloud and DevOps Platforms.This leader will serve as a core partner to digital and enterprise product teams, driving innovation through...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Product

    Director of Product

    NextEra Energy • Palm Beach Gardens, FL, US
    [job_card.full_time]
    At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and cu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director Financial Applications

    Director Financial Applications

    CereCore • Jupiter, FL, US
    [job_card.full_time] +1
    Director of Financial Applications.Director Financial Applications.Oversees the technology that supports the financial operations of Medical Center to include : . Revenue Cycle Management System as a ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Corporate FP&A Specialist

    Corporate FP&A Specialist

    Carrier Global Corp • Palm Beach Gardens, FL, US
    [job_card.full_time]
    Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.From the begi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Utilities Director

    Utilities Director

    Government Jobs • Jupiter, FL, US
    [job_card.full_time]
    The Village is currently accepting applications for a hands-on, full-time Utilities Director.This position reports directly to the Village Manager and is responsible for planning, directing, coordi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of DevOps

    Director of DevOps

    Akkodis • Palm Beach Gardens, FL, United States
    [job_card.full_time]
    We are seeking a visionary and technically strong.Director of Cloud and DevOps Platforms.This leader will serve as a core partner to digital and enterprise product teams, driving innovation through...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Property Management - Resident Services Manager

    Property Management - Resident Services Manager

    West Shore • Palm Beach Gardens, FL, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Resident Services Job Description Summary The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors.Resident Servi...[show_more]
    [last_updated.last_updated_30]
    Principal OT Network Specialist

    Principal OT Network Specialist

    NextEra Energy, Inc. • Palm Beach Gardens, FL, United States
    [job_card.full_time]
    Principal OT Network Specialist.Palm Beach Gardens, FL, US, 33410.Florida Power & Light Company is the largest electric utility in the U. With one of the nation’s most fuel-efficient, cost-effective...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Leader Network Transformation

    Program Leader Network Transformation

    J&J Family of Companies • Palm Beach Gardens, FL, US
    [job_card.full_time]
    Network Transformation Program Leader.Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.The process ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Palm Beach Gardens, Florida, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Project Manager – Energy Storage & Infrastructure Execution

    Senior Project Manager – Energy Storage & Infrastructure Execution

    VDart Inc • Juno Beach, FL, United States
    [job_card.temporary]
    [filters_job_card.quick_apply]
    Job Title : Senior Project Manager Energy Storage & Infrastructure Execution Job Location : Juno Beach, FL Job Type : Long-term contract &l...[show_more]
    [last_updated.last_updated_variable_hours] • [new]
    Hospitalist Medical Director

    Hospitalist Medical Director

    Jupiter Medical Center • Jupiter, FL, US
    [job_card.full_time]
    Jupiter Medical Center is the premier destination for world-class health care in Palm Beach County and the greater Treasure Coast. Recognized by the Leapfrog Group as a “Top General Hospital&r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DIRECTOR OF REHAB SERVICES

    DIRECTOR OF REHAB SERVICES

    Universal Health Services • Palm Beach Gardens, FL, United States
    [job_card.full_time]
    Miller Medical Center opening in Spring 2026!.A neighborhood hospital with medical center excellence! The new state-of-the-art hospital will join UHS' growing regional network of healthcare operati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Regional Director

    Regional Director

    FirstService Residential • Palm Beach Gardens, FL, US
    [job_card.full_time]
    As a Regional Director, you will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive...[show_more]
    [last_updated.last_updated_30]
    Regional Sales Director (Southeast) - Golf Technology

    Regional Sales Director (Southeast) - Golf Technology

    Indianapolis Staffing • Jupiter, FL, US
    [job_card.full_time]
    Regional Sales Director (Southeast).Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous crafts...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Occupational Therapist

    Occupational Therapist

    Encompass Health • Juno Beach, FL, United States
    [job_card.full_time] +1
    Occupational Therapist Career Opportunity.Your Calling, Close to Home and Heart.Are you in pursuit of a career that's more than a job, one that aligns with your heart and community? We believe in t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Sales

    Director of Sales

    Lifespace Communities, Inc. • Juno Beach, FL, United States
    [job_card.full_time]
    Universe Blvd, Juno Beach, Florida 33408.Create meaningful, personalized experiences.At Lifespace, team members are at the center of delivering a purpose driven experience for our residents! We pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]