Customer Quality Program Manager

Summary of Position

The Corporate Customer Quality Program Manager will oversee the development and

execution of a global customer quality program, with a focus on product safety, reliability,

root cause analysis, and enhanced customer satisfaction. This role is responsible for driving

improvements that reduce warranty claims and returns while ensuring strong collaboration

between Sales, Engineering, Product Development, and Operations. The position

standardizes best practices across multiple sites, manages customer audits and inspections,

and develops programs for benchmarking and customer experience excellence.

Key Responsibilities

• Design, launch, and maintain a comprehensive customer quality framework, including

short-, mid-, and long-term goals aligned with business objectives.

facilities.

pre-shipment inspections, and container loading verification.

learned are shared across all sites.

action processes.

capabilities.

response times, and implement initiatives that drive customer loyalty.

for improvement.

innovative solutions, and develop automated dashboards for internal and customer-

facing reporting.

improvement summits.

better understand customer perspectives.

Qualifications & Skills

Core Skills

effectively.

Traits

Education & Experience

relationship management preferred.

functional initiatives.

measurable results.

Benefits

applicable.

training / development programs.

counseling and support services.

programs.

reducing carbon emissions.