Quality Intern

Overview

Essen Health Care is a growing community healthcare network that provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a 'population health' model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.

Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.

Essen is dedicated to ensuring the quality of care for all patients and has been designated 'Level 3 Patient Centered Medical Home' by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technological innovations.

We're Building a New Kind of Medicine. Help Us Put It into Words.

We're at the edge of a transformation in care. Advances in data, diagnostics, AI, and genomics are making it possible to imagine individualized medicine-care that is built for you, not the average. But with this future comes complexity : ethical, clinical, technological, and human.

We're launching a venture to design for that future.

Job Summary

As a Quality Intern at Essen Healthcare, you will support efforts to improve patient care and health outcomes through data-driven initiatives aligned with HEDIS (Healthcare Effectiveness Data and Information Set) measures. This role involves clinical data abstraction, patient engagement, and participation in community-based health initiatives-all contributing to Essen's value-based care and quality improvement goals.

Responsibilities

1. Chart Review & Data Abstraction

a. Review electronic medical records to identify and close care gaps for HEDIS measures such as diabetes, hypertension, cholesterol management, and preventive screenings.

b. Conduct diagnosis review and verify completeness of documented conditions.

c. Abstract critical data points including demographics, procedure and diagnosis codes, and service dates in alignment with HEDIS guidelines.

d. Participate in team overviews and reviews of abstraction findings.

2. Patient Outreach & Education

a. Conduct outreach calls to patients with uncontrolled diabetes or hypertension, or those with pending lab orders, to encourage timely follow-up and adherence to care plans.

b. Educate patients on the importance of chronic condition management and help schedule follow-up PCP appointments or lab visits as needed.

c. Perform SDOH (Social Determinants of Health) screenings by calling patients to assess needs related to access to care, food insecurity, housing, and transportation.

3. Community Engagement & Events

a. Participate in a full calendar of patient engagement events, including Saturday health fairs and plan-sponsored community events (typically 10 AM - 2 PM).

b. Assist with at-home services such as eye exams and blood pressure checks for patients, initially shadowing a team member and eventually conducting visits independently if comfortable.

4. Medication Adherence (Part D Support)

a. Support medication adherence efforts by contacting patients, coordinating refills, confirming availability with pharmacies, and resolving pickup barriers.

b. Help improve STAR ratings by ensuring adherence to prescriptions for chronic conditions.

Qualifications

Your work will directly support Essen Healthcare's mission to deliver high-quality, patient-centered care. You will help close care gaps, improve chronic condition management, and elevate overall performance across HEDIS and STAR measures-while gaining hands-on experience in clinical quality, patient engagement, and public health initiatives.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population