Technical WriterSwoon Staffing • Oakland, CA, US
Technical Writer
Swoon Staffing • Oakland, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Serve as a CCO SME for General Reference by reviewing updates and changes submitted by business partners Research and resolve process issues and submit updates with clear, step-by-step process guidance Identify improvements to existing processes already incorporated into General Reference Ensure process documentation is accurate, logical, and easy for end users to follow Publish approved business process documents into the Front Page application for General Reference Edit and reformat content into a clear, concise, and user-friendly format Publish updates to the “What’s New” page as needed Maintain an accessible archive of historical process documentation for research and legal reference Use Excel, Word, and Outlook to track, document, and manage update requests Analyze existing processes to determine which call guides need updates or retirement Provide recommendations to improve clarity and usability of communications and process steps Partner with team members on “How-To” guides to ensure content remains current Research, test, and resolve process issues submitted through the General Reference mailbox Respond to mailbox inquiries within 1 business day Demonstrate leadership in safety through active participation in safety programs Proactively identify and help correct safety hazards and unsafe work practices Comply with PG&E’s “Zero in on Safety” standards and complete all required training Strong written communication and editing skills Experience with Front Page or other web / content publishing tools Strong proficiency in Microsoft Excel, Word, and Outlook Excellent logical and critical thinking skills High attention to detail and ability to identify gaps, inconsistencies, and unclear documentation Ability to work independently with minimal direction
Job Description
Job Description
- Location : Oakland, CA (Hybrid)
- Duration : 5 Months
- Pay Rate : $42 / h
About the Role
Pacific Gas and Electric Company (PG&E) is seeking a Technical Writer to support the Customer Contact Organization (CCO) by maintaining, improving, and publishing business process documentation used by customer contact employees.
Key Responsibilities
Process Development (70%)
Product / Content Management (20%)
Process Improvement (5%)
Safety (5%)
Minimum Qualifications
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