Lending Business Systems Analyst

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Lending Business Systems Analyst is accountable for the ongoing enhancement and maintenance of the Lending Point of Sale and Loan Origination Systems. Key responsibilities include eliciting and documenting user requirements, contributing to managed releases for system improvements, delivering on Strategic Initiative project objectives, and providing support for issue resolution. The role involves close collaboration with business subject matter experts and assists other teams within Mortgage Systems Administration.

As our Lending Business Systems Analyst, you will:

• Collect, evaluate, and document user requirements for applications across IWPB Lending and other business units
• Advise on optimal solutions and provide guidance for systems change requests originating from business units
• Act as a liaison between HSBC Technology Service, external vendors, and relevant stakeholders to ensure user requirements are accurately defined and effectively implemented
• Design, review, and execute comprehensive testing scenarios and scripts to validate system functionality
• Collaborate with business groups, Systems Administration, and HSBC Technology Serviceto identify, report, and resolve system defects
• Support business User Acceptance Testing (UAT), including planning, preparation, and execution activities as required
• Coordinate project activities, manage deliverables, and track project status throughout development and post-implementation phases
• Regularly monitor the effectiveness of systems during business-as-usual operations and facilitate coordination with other departments as necessary

You’ll likely have the following qualifications to succeed in this role:

• Business Analyst experience as well as knowledge of Lending Point of Sale and Loan Originations Systems
• Bank, Lending business, Lending systems related experience or equivalent
• Minimum of associate’s degree in business, management information systems, related field or equivalent experience
• Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills
• Proficiency with personal computers as well as pertinent HSBC systems and software
• Experience with C# and Visual Basic it's a plus
• Ability to meet project deadlines and objectives independently and within a team