Network Support Specialist

A company is looking for a Network Support Specialist I to provide technical support and solutions to customers.

Key Responsibilities

Troubleshoot and resolve technical issues across various services for residential and small business customers

Monitor outages and maintenance events, gathering data and escalating when necessary

Accurately document all interactions and updates in the service database throughout the support process

Required Qualifications

1-3 years of experience in customer support, network troubleshooting, or technical service, preferably in telecommunications

High school diploma or equivalent required; technical certifications or relevant coursework are a plus

Comfortable reading and applying technical documentation and manuals

Demonstrated proficiency using computer applications, including email and Microsoft Office