Verification Development Representative

Support Specialist

Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T. By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.

Kodex is seeking a dedicated Support Specialist to manage our support inbox and assist with critical law enforcement inquiries. In this role, you will be the first point of contact for incoming requests, ensuring they are logged, prioritized, and routed effectively. You will also organize and analyze intelligence data, contribute to process improvements, and support outreach to law enforcement partners.

This position is ideal for someone who is detail-oriented, proactive, and eager to build a career in threat intelligence and operations within a fast-growing company.

Key Responsibilities

• Monitor and manage the company's support inbox and related ticketing systems.
• Triage incoming requests, escalating urgent cases and assigning tasks as needed.
• Draft clear, professional, and empathetic responses to customer and law enforcement inquiries.
• Log, organize, and maintain an intelligence data database.
• Maintain accurate logs of requests and resolutions to ensure accountability and follow-through.

Growth Opportunities

What you bring

Nice to have

What Makes You Successful

Benefits

Equal Employment Opportunities at the Company Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.