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Technical Support Engineer
Technical Support EngineerVirtualVocations • Yonkers, New York, United States
Technical Support Engineer

Technical Support Engineer

VirtualVocations • Yonkers, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Technical Engineer.

Key Responsibilities

Provide high-quality support and solutions for complex customer cases

Manage customer expectations and adhere to Service Level Objectives

Collaborate with the Customer Experience organization to enhance customer satisfaction and improve processes

Required Qualifications

1.5+ years of experience in a technical support role

High School Diploma or GED required; Associate's or Bachelor's degree preferred

Excellent technical knowledge of the company's solutions

Ability to work independently on complex project assignments

Experience in mentoring or coaching team members is a plus

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Technical Support Engineer • Yonkers, New York, United States

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