Sales Associate

Location :

Concord, North Carolina

Job Summary :

The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.

Responsibilities :

Key Accountabilities :

Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks

Greet and acknowledge customers while providing the appropriate level of service

Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for “out of stock” items when necessary

Exercise sound judgment in effectively addressing customer concerns

Demonstrate the appropriate level of selling skills to positively impact conversion

Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card

Maintain appropriate stock levels and ensure that all sizes and styles are represented

Follow company standards of merchandise presentation, signage, and display

Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements

Perform daily housekeeping duties to company standard

Guarantee company assets by ensuring adherence to all Loss Prevention procedures

Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment

Contribute focused, well-managed efforts towards achievement of store goals

Exhibit flexibility by processing stock when necessary

Education and Experience :

High School diploma or equivalent

Previous retail experience preferred

Must be at least 18 years of age

Skills and Behaviors :

Excellent customer engagement

Demonstrated time management and organizational skills

Ability to work in team environment

Must be adaptable and flexible to changing priorities

Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts

Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs