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Bilingual Healthcare Virtual Assistant (English/Spanish)
Bilingual Healthcare Virtual Assistant (English/Spanish)Remote VA • Albuquerque, NM, US
Bilingual Healthcare Virtual Assistant (English / Spanish)

Bilingual Healthcare Virtual Assistant (English / Spanish)

Remote VA • Albuquerque, NM, US
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  • [job_card.full_time]
[job_card.job_description]

Healthcare Virtual Assistant

We are seeking a detail-oriented and compassionate Healthcare Virtual Assistant fluent in both Spanish and English, with hands-on experience using eClinicalWorks (ECW). This role supports a fast-paced U.S.-based medical practice, ensuring smooth patient communication, accurate documentation, and efficient administrative workflows.

Key Responsibilities :

  • Schedule and manage patient appointments via eClinicalWorks
  • Handle inbound / outbound calls and messages in both Spanish and English
  • Maintain and update patient records with precision and confidentiality
  • Assist with medical billing, insurance verification, and prior authorizations
  • Process referrals and coordinate follow-ups
  • Provide empathetic support to patients and relay information to providers
  • Utilize Google Workspace and VOIP tools for documentation and communication

Qualifications :

  • Proven experience with eClinicalWorks or similar EMR systems
  • Fluent in Spanish and English (spoken and written)
  • Prior experience in a U.S. healthcare setting preferred
  • HIPAA-compliant and trained in patient privacy protocols
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
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    Virtual Assistant • Albuquerque, NM, US

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