Paramedic Clinical Coordinator

WHO WE WANT:
We are seeking a talented, highly energetic, confident and passionate individual to join our innovative team! In this role you will be responsible for assist customers throughout the customization process, helping them adapt the Handtevy Mobile platform to fit their agency protocols and medication lists. The position also involves providing client-facing communication and webinars to guide customers through their customization journey. This is an outstanding opportunity to become a part of a successful, fast growing company that is transforming emergency for all patients nationwide!

Who We Are:

Pediatric Emergency Standards, Inc., operating as Handtevy, is the innovator of the award-winning Handtevy System a fully integrated, cloud-based healthcare technology platform purpose-built for emergency and critical care providers. What began as a groundbreaking pediatric resuscitation system has evolved into a comprehensive workflow management, precision dosing, and protocol management solution serving a broad range of patient populations across the care continuum.
Handtevy partners with EMS agencies, hospitals, air medical teams, and Department of Defense installations in all 50 states, empowering more than 100,000 clinicians to rapidly and accurately respond to emergent situations. Our platform streamlines clinical decision-making at the point of care through real-time protocol management, ensuring providers are always working from the most current, agency-approved guidelines reducing medical error and elevating the quality of care delivered when seconds matter most.

RESPONSIBILITIES:
Support the customization of the Handtevy Mobile platform to meet each agencys protocols, medication lists, and operational workflows

Assist with managing and maintaining the Medication Management System (MMS) application

Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings

Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions

Collaborate with internal teams to ensure client needs are accurately documented and implemented

Help troubleshoot system issues and coordinate resolutions with the technical support team

Contribute to the continuous improvement of processes, training materials, and client resources

Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services

QUALIFICATIONS:
Current Paramedic certification required

Strong clinical knowledge and experience in emergency medical services across patient populations

Highly detail-oriented, organized, and committed to accuracy in all tasks
Professional and polished phone presence with excellent verbal and written communication skills

Self-starter who thrives working independently while collaborating effectively with a team

Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently

Comfortable using technology platforms, including web-based applications and virtual meeting tools

Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace

EDUCATION/ EXPERIENCE REQUIRED:
Paramedic (EMT-P) certification required

Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices preferred

Minimum of 2 years of clinical experience in emergency or critical care settings preferred

A four-year college degree is preferred, but not required

Strong computer skills and the ability to learn new software quickly

Knowledge of Salesforce or other CRM systems is a plus

Bilingual abilities are a plus

RN or LPN licensure is also considered an asset