Senior Director / Vice President of Servicing

About Us:

• PROVE Partners, LLC, founded in 2003 and based in Las Vegas Nevada, and Denver, Colorado, is a patient-centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers, and law firms in the United States. PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need. PROVE is more than a medical lien funder—we offer patients a full suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients. PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management. PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at the intersection of financial services, specialty finance, and healthcare services. Mission : We help injury victims in their greatest time of need. Core Values: PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the team we treasure. I = Innovate Daily M = More…with Less P = Pursue Growth and Learning A = Accountability C = Communication T = Teamwork Role Overview: The Senior Director / Vice President of Servicing (remote) is responsible for leading PROVE’s servicing organization with the primary objective of maximizing recoveries and minimizing losses across PROVE’s portfolio of financial assets. This role will oversee all servicing operations through a blended workforce of onshore and offshore remote team members, driving execution discipline, data-driven performance management, continuous process improvement, and elite stakeholder communication with law firms, counterparties, and internal partners. The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance. Primary Responsibilities: Servicing Operations Leadership Working through PROVE’s servicing team, the Senior Director / VP of Servicing will be responsible for ensuring: PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests Case status updates are obtained from representing law firms at least every 90 days New legal representation is secured for dropped or abandoned cases Recovery of misdirected funds from third parties PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances Exceptional customer service and professional communication in all interactions with outside parties Settlement Execution Partnership The Senior Director / VP of Servicing, in partnership with the Settlements Manager, will lead the team responsible for: Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy Legal Partnership Working closely with PROVE’s in-house General Counsel, the Senior Director / VP of Servicing will help ensure seamless partnership with legal escalation efforts including: Coordinating Legal Demands requesting information or funds owed to PROVE Supporting bar complaints against law firms that breach ethical duties leading to financial harm Supporting litigation strategies against counterparties who misappropriate or fail to remit funds contractually owed Critical Job Functions 1) Team Leadership & Performance Management Lead day-to-day management of servicing operations Build, coach, and motivate a high-performing remote workforce (onshore + offshore) Drive accountability to daily productivity, output quality, and KPI targets Develop incentive plans, contests, and engagement programs to reinforce desired behaviors Maintain a performance-first culture grounded in ownership, discipline, and results 2) Process Refinement & Operational Excellence Evaluate existing workflows and identify opportunities to improve efficiency, scalability, and results Standardize processes and enhance SOPs Implement QA checks and controls to ensure professionalism, compliance, and consistency Lead continuous training and development for the servicing organization 3) Technology & Systems Enablement Partner with Technology and Data teams to refine PROVE’s servicing platform Improve workflow automation, data capture, task management, and reporting visibility Ensure strong data integrity supporting analytics, KPI tracking, and decision-making 4) Escalation & Complex Case Management Serve as the primary escalation point for complex, sensitive, or strategic servicing matters Diagnose issues, design response strategies, and oversee execution Coordinate cross-department alignment as needed to drive resolution 5) Data, Analytics & Strategy Own servicing KPIs and continuously refine scorecards and dashboards Use data to derive business insights, identify trends, and proactively mitigate risk Translate analytics into actionable strategy and execution plans Present servicing performance and strategy insights to executive leadership Qualifications 7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership. Experience with litigation finance a plus. Demonstrated success managing high-performing remote teams, including offshore workforce management Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders Proven experience building processes, scaling operations, and partnering with software/technology initiatives Highly analytical with strong quantitative ability Advanced Microsoft Excel skills required Experience with Power BI or other BI / data visualization tools strongly preferred Excellent written and verbal communication skills Bachelor’s degree required Technology Competencies Microsoft Teams, Zoom, Windows environment Microsoft Excel (advanced data analytics) Salesforce CRM (preferred) Power BI Business Intelligence (strongly preferred) Ideal Candidate Profile We are seeking a leader who is: Performance-driven and accountability-oriented Strategic but deeply execution-focused Operationally disciplined and detail-obsessed Calm under pressure, decisive, and composure-strong Highly professional, articulate, and credible with attorneys and executives A builder — of processes, teams, and systems Powered by JazzHR