Senior Account Executive, Pharmacy Services

Overview

This is a remote position in the US. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. The Senior Account Executive is responsible for both core (California) and commercial account clients in the Keenan Pharmacy Purchasing Coalition (KPPC). This includes clients participating in the KPPC via private-label programs across the country. Responsible for driving service excellence to their assigned portfolio of clients. Execute client strategy, deliver and communicate the effectiveness of Keenan Pharmacy Services, coordinate timely issue resolution and drive service excellence. Develop and maintain positive relationships with internal stakeholders, external clients and marketing partners to advance the KPPC growth and client retention strategy; have a clear understanding of client needs, goals and objectives, and provide strategic pharmacy management options in support of each; analyze pharmacy utilization data and provide clients with consultative solutions to manage and control costs. How you'll make an impact Serve as the primary point of contact to manage client relationships, cross selling opportunities, and provide proactive consultation related to service opportunities. Understand and follow through on technical issues related to KPPC and related benefit products. Use consultative sales techniques to suggest new services and pharmacy products and make recommendations based on analysis of customer’s existing benefit plans, circumstances and needs. Prepare and deliver client contracts/amendments for assigned book of business, ensuring all documents are fully executed in a timely manner. Develop and maintain successful relationships with new and existing marketing partners. Clearly communicate and promote the value of the KPPC. Maintain thorough knowledge of KPPC and new benefit products. Deliver informative, well-organized, accurate presentations. Understand how to communicate difficult/sensitive information tactfully. Communicate legislative changes related to pharmacy benefits. Other duties as assigned. About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Eight (8) years’ experience in Account Management or Service Delivery, including minimum of five (5) years in Pharmacy Benefit Management industry. Life/Health Agent license. Strong focus on book of business client satisfaction and client retention results. Ability to manage projects. Ability to travel. Must be a self-starter, detail oriented, and possess excellent organizational and communication skills (verbal and written). Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.