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Client Success Associate (New Hyde Park)
Client Success Associate (New Hyde Park)Accelerated Global Solutions • New Hyde Park, NY, US
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Client Success Associate (New Hyde Park)

Client Success Associate (New Hyde Park)

Accelerated Global Solutions • New Hyde Park, NY, US
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Client Success Associate

About Us

Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage . We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions from major ports to final destinations.

Were expanding our team and seeking a smart, organized, and client-obsessed Client Success Associate who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.

Position Summary

As a Client Success Associate at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. Youll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.

Key Responsibilities

  • Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
  • Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
  • Pull and organize weekly / monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
  • Resolve issues and drive resolution across internal teams in a professional and proactive manner.
  • Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
  • Help prepare client-facing decks or Quarterly Business Reviews.
  • Maintain accurate records of customer interactions and shipment documentation.
  • Support process improvements and identify opportunities to enhance service performance.
  • Handle escalations and ensure customer satisfaction through prompt and clear communication.

Qualifications

  • 13 years of experience in customer service , preferably in logistics, freight forwarding, or e-commerce fulfillment .
  • Experience managing B2B clients.
  • Strong communication and problem-solving skills.
  • Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS / WMS experience a plus).
  • Detail-oriented, organized, and capable of managing multiple priorities.
  • Team player with a proactive attitude and ability to work under pressure.
  • Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
  • Knowledge of customs procedures or international shipping is an advantage.

    • Why Join AGS

  • Be part of a global logistics leader transforming e-commerce delivery.
  • Collaborative, fast-paced, and growth-oriented work culture.
  • Opportunities for career development and advancement.
  • Competitive pay, benefits, and performance incentives.
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