A company is looking for a Monitoring and Incident Response Help Desk team member.
Key Responsibilities
Handle Tier 1 / 2 Service Desk escalations through various communication channels
Support 24 / 7 network and service monitoring activities and coordinate incident management
Develop and maintain SOPs and other documentation related to network monitoring and troubleshooting
Required Qualifications
High School Diploma or equivalent
4+ years of applicable work experience
Ability to obtain and maintain a public trust security clearance
U.S. Citizen
Experience supporting Windows 7, Windows 10, and MS Office 2013
Help Desk Technician • Lubbock, Texas, United States