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Field Service Technician
Field Service TechnicianOTC Industrial • Lee's Summit, Missouri, United States
Field Service Technician

Field Service Technician

OTC Industrial • Lee's Summit, Missouri, United States
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Competitive Pay : This position offers an hourly wage ranging from $30.00 / hr. to $45.00 / hr., depending on experience and qualifications.

JOB DESCRIPTION :

  • POSITION TITLE : Electrical / Mechanical Field Service Technician
  • DEPARTMENT : Field Service
  • LOCATION : Lee's Summit, MO
  • REPORTS TO : Field Service Manager
  • DATE : 10 / 24 / 2025

POSITION SUMMARY :

Primary objective is to provide unmatched customer experiences and demonstrate JCI's Winning Behaviors that influence a positive culture, safety first attitude, relationship building, and impacts revenue growth and profitability.  The Service Technician performs maintenance / preventative maintenance / electrical and millwright-type functions. This includes rotating equipment assembly / disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES :

Rotating Equipment assembly / disassembly :

  • Push / pull pumps and motors.
  • Install seals / packing.
  • Make recommendations to customers on repair options.
  • Knowledge of, and perform, necessary repairs to achieve / maintain operations.
  • Perform start-ups / commissioning of equipment.

    • Basic Equipment Maintenance :

  • Change oil / grease on various pumps, gear boxes, motors, etc.
  • Diagnose and correct basic mechanical issues.
  • Advise customers of basic PM activities as recommended by OEM.
  • Perform vibration testing and analysis on rotating equipment.
  • Perform electrical and PdMA testing analysis on AC and DC motors.
  • Perform IR testing and analysis on control panels, MCC's, motors and other electrical equipment.
  • Complete required reports for the work completed.

    • Basic Electrical :

  • Understand and perform basic LOTO (Lock Out / Tag Out) functions.
  • Troubleshoot AC and DC systems.
  • Remove and / or install new or repaired electrical equipment.

    • Field Service onsite Commissioining and start up :

  • Understand and perform alignments and the necessity for equipment reliability.
  • Achieve alignments on equipment in unfavorable conditions.
  • Work with customers to explain the necessary modifications needed to achieve proper alignment.
  • Complete information in reports as required.
  • Work with Customer Service, Shop, and Sales.
  • Start up of new and repaired wastewater / water and industrial equipment.
  • Diagnose basic electrical panels and capable of making corrections.
  • Read and interpret wiring diagrams.

    • KNOWLEDGE / SKILLS / ABILITIES :

  • Capable of using and reading precision measuring devices, such as micrometers and calipers.
  • Strong sense of urgency and keen attention to detail.
  • Able to wear personal protection equipment, including a respirator as necessary.
  • Ability to work overtime hours based on customer demands.
  • Ability to maintain an inventory of supplies carried on company supplied work truck.
  • Strong time management skills and ability to handle multiple tasks.
  • Fundamental understanding of rotating equipment, fabrication / manufacturing of equipment and machine shop practices.
  • Ability to identify and resolve problems in a constructive and timely manner.
  • Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings.
  • Good communication skills with others by telephone, written documents or in person.
  • Ability to interact with customers and co-workers in a pleasant and professional manner.

    • REQUIREMENTS :

  • High School or equivalent, with mechanical aptitude and skills.
  • 5 years of rotating equipment repair, maintenance, and / or preventative maintenance preferred but not required.
  • Able to obtain MEC (Medical Examiner's Certificate) under DOT as a ‘non-CDL' commercial motor vehicle driver.
  • Maintain clean driving record.
  • Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word.
  • Willing to travel out of state occasionally.
  • Willing to take after-hour calls.

    • PHYSICAL DEMANDS / ENVIRONMENT :

  • Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace.
  • Ability to operate and read from computer / laptop monitor.
  • See differences between colors, shades, and brightness.
  • Must be able to lift up to 50 lbs. occasionally.
  • Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities.
  • Fast-paced environment, subject to schedule and priority changes and short notice activity.
  • Willingness to work in wastewater environments as necessary.
  • Classified as Safety Sensitive.
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