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Manager- Patient Care Operations, Center for Transport Medicine
Manager- Patient Care Operations, Center for Transport MedicineAnn & Robert H. Lurie Children's Hospital of Chicago • Chicago, Illinois, USA
Manager- Patient Care Operations, Center for Transport Medicine

Manager- Patient Care Operations, Center for Transport Medicine

Ann & Robert H. Lurie Children's Hospital of Chicago • Chicago, Illinois, USA
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Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Childrens Hospital of Chicago

Job Description

Collaborates with Director / Senior Director / VP within designated area of responsibility to manage patient care operations and ensure the delivery of excellent patient care. Works with the leadership team to create a work environment that engages staff in the attainment of department and organizational goals and vision. Understands and integrates into the delivery of patient care the needs of the neonatal pediatric adolescent and adult patient regarding their growth and development process. Actively practices high reliability principles. Supports patient / family and employee experience through promotion of a healthy and innovative work environment conducive to attaining these goals.

Essential Job Functions :

Operationsofdesignated area.

  • Collaborates with the department leadership team and manages daily operations to ensure the highest quality care patient engagement regulatory compliance and patient safety.
  • Develops implements and monitors the effectiveness of operational processes and procedures.
  • Leads process improvement initiatives to ensure high quality outcomes.
  • Optimizes employee scheduling and department staffing.
  • Oversees payroll time management and compliance with policies.
  • Serves as a clinical and operational resource.
  • AssistsDirector in monitoring productivity financial management and variance reporting. Responds to trends to assure fiscal accountability.
  • Serves as leader and guide to manage complex projects within department and organization.
  • Facilitates timely communication and collaboration within departments and across the organization.
  • Adapts to organizational change with ease while guiding and supporting employees. Acknowledges and applies effective bi-directional communication between employees and Senior Leadership.

Personnel Management :

  • Creates a diverse work environment that attracts retains and engages the highest quality employees.
  • Proactively addresses issues affecting the work environment while anticipating trouble spots and improvising when the unexpected occurs.
  • Recruits a diverse workforce that results in a high-quality staff.
  • Collaborates with Nursing Professional Development Practitionersto coordinateandfacilitate in-services conferences and other professional development opportunities for employees and ensure orientation of new employees.
  • Ensures high standards of performance by proactively addressing performance issues includingcoaching and disciplinary conversations and by feedback provided through the performanceappraisal process.
  • The authority to hire separate promote demote write and administer performance evaluations.
  • Clinical Quality Outcomes

  • Establishes and maintains high standards forqualityof care & patientsafety.
  • Takes initiative toimproveboth processes and outcomes incorporating best practices and innovations in the professional field.
  • Ensurescompliancewith Lurie Childrens policies and all accreditation & regulatory bodies and their standards.
  • Focuses on metrics and outcomes to improve quality and safety.
  • Providessafety leadership by fostering a just culture and designing of safe processes and systems.
  • Utilizes and promotes evidence-based practice and keeps current on best practices in the literature.
  • Supports and promotes research as a method of improving quality and safety.
  • Influencing and Leading Others

  • Compellingly communicates to staff the critical role they play in achievingLurie Childrens mission and strategic goals.
  • Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
  • Coaches staff to achieve personal and professional goals.
  • Effectivelyrecruits orients develops& retainsa talented and diverse workforce.
  • Fosters an environment of psychological safety to advance team collaboration and to encourage staffto speak up and give voice to diverse perspectives for problem solving and innovation.
  • Practices daily self-reflection to grow emotional intelligence and buildeffective working relationships within the patient care area and acrossthe organization.
  • Organizational Awareness and Alignment

  • Identifies and collaborates with stakeholders to achieve resultsfor operational excellence.
  • Models the Lurie Childrens culture by living the service principles and values.
  • Thinks strategically and shares knowledge; sets and communicates priorities while cascading Lurie Childrens strategic goals.
  • Uses systems thinking to design safe processes and structure through effective collaboration with others.
  • Understands healthcare economics as it applies to the delivery of patient care.
  • Aligns department goals and manages department resources and budgets to meet Lurie Childrens strategic objectives.
  • Helps others understand the drivers of financial success forLurieChildrens.
  • Promotes principles of a high reliability organization atLurieChildrens.
  • Human Resources and Relationship Management

  • Fosters a psychologically safeculture.
  • Consistently models ourService Principles in internal and external interactions and ensures that the Service Principles are fulfilled by others.
  • Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
  • Proactively addresses performance issues when indicated and administers policies decisions & disciplinary actions with consistency.
  • Provides an organizational perspectiveon vision and rationale for change.
  • Asks questions and shares assumptions to support and lead others through ambiguity.
  • Is a self-directed learner; gathers knowledge about healthcare climate and cascades to others.
  • Communicates and facilitates each initiative to adapt to a rapidly changing healthcare climate.
  • Continuously evaluates and improves upon the change to speed up decision making and ensure the optimal solution is reached.
  • Personal Leadership

  • Practices daily self-reflection and contemplative practices to manage fear-based perceptions and grow as a leader.
  • Committed to actively pursuing new knowledge and continuing education.
  • Solicits and acts on feedback to establish a reflective practice.
  • Attains membership and active involvement in an appropriate professional association that facilitates networking and professional development.
  • Achieves certification in an appropriate field / specialty.
  • Understands and develops a personal leadership style.
  • Takes ownership of actions and strives to be a role model for the team and organization.
  • Pursues a career plan that incorporates flexibility and adaptability.
  • Demonstrates creative problem-solving and agile decision making.
  • Utilizes and understands data analytics to support quality and process improvement.
  • Minimum Qualifications :

    BSN graduate of a nationally accredited nursing program required MSN preferred.

    Current licensure as a Registered Nurse in the State of Illinois active and in good standing.

    3 years pediatrics experience in high acuity inpatient setting (intensive care emergency department transport etc.) strongly preferred.

    Minimum offive yearsofexperience ina healthcare environment.

    5 years nurse management experience preferred.

    Demonstrates extensive knowledge of neonatal / pediatric diagnoses and management.

    Basic Life Support Certification required.

    Provenwritten verbal communication and organizational skills.

    Demonstrated ability to provide leadership in a collaborative and facilitativestyle.

    Demonstrated ability to participate in models that promote transformational leadership.

    #LI-EB1

    Education

    Bachelors Degree : Nursing (Required)

    Current certificate and license reelevate to Practice in Illinois - State of Illinois

    Pay Range

    $99840.00-$164736.00 Salary

    At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the following link to learn more about our benefits.

    Benefit Statement

    For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes :

    Medical dental and vision insurance

    Employer paid group term life and disability

    Employer contribution toward Health Savings Account

    Flexible Spending Accounts

    Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

    403(b) with a 5% employer match

    Various voluntary benefits :

    Supplemental Life AD&D and Disability

    Critical Illness Accident and Hospital Indemnity coverage

    Tuition assistance

    Student loan servicing and support

    Adoption benefits

    Backup Childcare and Eldercare

    Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

    Discount on services at Lurie Childrens facilities

    Discount purchasing program

    Theres a Place for You with Us

    At Lurie Childrens we embrace and celebrate building a team with a variety of backgrounds skills and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

    Lurie Childrens and its affiliatesare equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

    Support email :

    Required Experience :

    Manager

    Key Skills

    Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 99840 - 164736

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