Engagement Specialist (Per Diem)

At Kindbridge Behavioral Health, we are dedicated to transforming mental health care through compassion, innovation, and flexibility. Specializing in behavioral challenges such as gambling and gaming addiction via telehealth and AI tools, we are experiencing rapid growth and are seeking dedicated individuals to join our team on a per diem basis.

As a Per Diem Engagement Specialist, you will serve as a key first point of contact—providing critical client support during initial calls. Using your clinical insights, you will conduct brief assessments, identify client needs, and offer resource-based support. This role is essential in creating a safe, stigma-free environment and ensuring each individual receives compassionate, high-quality care from the very first interaction.

Why This Role Matters:

As a candidate with a background in mental health or related experience, your expertise will directly impact clients' journeys toward recovery. You will serve as a vital link in delivering front-line, life-changing support—laying the foundation for ongoing treatment and well-being.

Key Responsibilities:

• Provide coverage on a weekly basis for Thursday overnight shifts (7PM - 7AM Central Time)
• Provide coverage on a flexible, as-needed basis for vacations, holidays, overnight shifts, and other circumstances
• Conduct brief client assessments during initial calls
• Provide crisis support, facilitate client admissions, referrals, and resource navigation
• Schedule appointments and verify insurance to ensure a seamless client experience
• Maintain detailed, timely documentation using CRM, EMR, and telehealth platforms
• Collaborate with internal teams to deliver personalized, effective care
• Be available to plug into 24/7 on-call rotation as needed supporting client engagement during critical moments

Qualifications:

• Bachelor's degree in counseling, social work, psychology, or related field (preferred)
• Experience in mental health, crisis intervention, or client-facing roles (acceptable if relevant)
• 1+ years' experience in client support or healthcare (preferred)
• Compassionate, professional, and dedicated to supporting client success
• Strong communication, organizational, and digital skills (Microsoft Office, Google Suite, CRM/EMR platforms)
• Bilingual English/Spanish is a plus
• Availability for flexible hours, including holidays, overnights, and weekends, as needed

Why Join Kindbridge?

• Flexible remote work environment
• Collaborative, respectful team culture
• Ongoing professional development opportunities

If you're eager to use your background in mental health or related fields to make a meaningful impact at the critical first point of contact, we want to hear from you. Join us in shaping the future of accessible, compassionate mental health care.

Apply today and become a vital part of our front-line support team!