Server

Job Description

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. They are also responsible for receiving and delivering guests orders and collecting payment.

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Readily smiles and maintains an engaging expression throughout full guest experience
• Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.
• Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.
• Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance
• Have a thorough knowledge of menus and be able to inform guests of dietary restrictions and allergies of each menu.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork as instructed by management
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stations are kept stocked, tidy and clean at all times.
• Service guests to the standard steps of service while implementing fundamental standards as outlined by management
• Breakdown trays of soiled dishes and linen in the dish room according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Obtain and deliver complete food and beverage orders, ensure bill is accurate and collect payment.
• Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.
• Other duties as assigned.

Qualifications

Education & Experience:

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• 3 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
• Proficient knowledge of wines, spirits, and mixed drinks. (bench test required)

Physical requirements:

• Flexible and long hours sometimes required.
• Must be available to work nights, weekends and holidays if required
• Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be highly articulate and avoids slang and excessive use of phrase-fragments
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper, clean and well fitted uniforms.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain consistent and complete communication amongst team and hotel associates.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional Information

• Hourly Wage: Intro rate $13.32 - wage after 90-day probationary period is $14.80
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities