A company is looking for a Lead Support Account Manager.
Key Responsibilities
Serve as the primary support liaison for Premium customers, fostering strong relationships
Oversee all support engagements, ensuring SLA adherence and effective communication
Lead operational and health reviews, driving continuous improvement in customer experience
Required Qualifications
7+ years in Support Account Management or a similar senior-level role
Strong technical expertise in SaaS and cloud platforms (AWS, GCP, Azure)
Proven ability to navigate complex customer environments and manage high-severity issues
Demonstrated analytical and data-driven decision-making skills
Excellent organizational skills with the ability to manage multiple priorities
Lead Account Manager • Spokane, Washington, United States