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Lead Support Account Manager
Lead Support Account ManagerVirtualVocations • Spokane, Washington, United States
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Lead Support Account Manager

Lead Support Account Manager

VirtualVocations • Spokane, Washington, United States
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  • [job_card.full_time]
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A company is looking for a Lead Support Account Manager.

Key Responsibilities

Serve as the primary support liaison for Premium customers, fostering strong relationships

Oversee all support engagements, ensuring SLA adherence and effective communication

Lead operational and health reviews, driving continuous improvement in customer experience

Required Qualifications

7+ years in Support Account Management or a similar senior-level role

Strong technical expertise in SaaS and cloud platforms (AWS, GCP, Azure)

Proven ability to navigate complex customer environments and manage high-severity issues

Demonstrated analytical and data-driven decision-making skills

Excellent organizational skills with the ability to manage multiple priorities

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Lead Account Manager • Spokane, Washington, United States

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