Customer Service Officer

Job Description

Job Description

We are seeking a Customer Service Officer who will play a key role in ensuring outstanding service and satisfaction for our students, partners, and community. The ideal candidate will represent the professionalism, courtesy, and reliability that define Skills Bridge Academy.

Responsibilities

Provide clear and courteous communication to assist clients with inquiries and support.

Manage incoming calls and emails efficiently and professionally.

Maintain accurate records of interactions and client information.

Collaborate with internal departments to ensure prompt resolution of issues.

Uphold the Academy’s values by ensuring every customer experience reflects excellence.

Contribute to a positive, solution-oriented workplace environment.

Qualifications

Qualifications

Strong communication and interpersonal skills.

Excellent organizational and problem-solving abilities.

Ability to manage multiple priorities with attention to detail.

Proficiency in standard office software (Microsoft Office or equivalent).

A proactive and professional attitude focused on service excellence.

Additional Information

Benefits

Competitive salary : $55,000 – $59,000 per year.

Opportunities for career growth and professional development .

Supportive and collaborative work environment.

Skill-building programs and ongoing training.

Comprehensive benefits package.