Reservations Agent (On Call) Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join theTeam!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach this town played an iconic role in the emergence of Californias surf culture and today is celebrated for its laid-back vibe and fun active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms 115000 square feet of indoor and outdoor meeting space and 8 food and Beverage outlets. This includes 4 restaurants a beach club lounge marketplace and IRD.

Classification : On-Call

Shift : Various must have availability to work nights weekends weekdays and holidays.

Pay Rate : The pay rate for this role is $20 and is based on applicable and specialized experience and location.

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What will I be doing

As a Reservations Sales Specialist you would be responsible for answering reservation calls in a welcoming and professional tone using the highest standards of guest service. Specifically this includes but is not limited to :

• Answer all guest calls in a timely manner extending excellent service and Forbes standards with all guest interactions.
• Effective coordination of booking room restaurant spa and golf reservations; reservation and guest information is complete and entered accurately.
• Use selling strategies to maximize conversion upsell room accommodations and decrease call abandonment to increase hotel revenue.
• Sales commission incentive available for premium suite bookings and upsell once eligible.
• Maintain extensive knowledge of all hotel features and services including dining outlets spa offerings golf details all room types rates special packages promotions daily arrivals / departures / room availability and scheduled in-house group activities.

EOE / AA / Disabled / Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

In addition we look for the demonstration of the following key attributes :

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as :

Access to pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program : 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including : college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

#LI-CS2

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Temp

Experience : years

Vacancy : 1