Sr. Client Success Specialist (Lifecycle Management / Cisco focus) - Remote Irvine, CA, United States

Sr. Client Success Specialist (Lifecycle Management / Cisco Focus) - Remote

The Life Cycle Management (LCM) Client Success Specialist role is an experienced professional who will enable Trace3 to improve our customer satisfaction, grow our Life Cycle Client Success practice and increase our profitability with various partners, including but not limited to Cisco Systems, by leveraging partner programs to enhance Trace3's overall profitability. The LCM Senior Client Success Specialist will report to the LCM Client Success Manager.

This role includes the development and execution of the Client Success business plan and customer software objectives, obtaining commitment from the functional leadership teams, such as sales, delivery, and support, and identifying additional resources to support Trace3 customers as needed. This role will also have accountability for overseeing overall operational readiness, leading operational improvements, and driving business development for new customer success offerings.

What You'll Do :

• Cultivate strong, positive relationships with key client stakeholders and account teams
• Act as the main point of contact for clients, understanding their needs and proactively addressing any concerns
• Lead the onboarding process for new clients, ensuring a smooth transition to Cisco software solutions
• Develop and execute comprehensive adoption strategies to maximize client utilization of software features and functionalities
• Monitor and analyze key performance indicators related to software adoption
• Drive conversations with customers to demonstrate alignment between customer objectives and technology solutions purchased
• Align with Trace3 customers to develop a clear understanding of each customer's strategies and goals

Client Success Team Responsibilities :

General Partner Management & Development :

Qualifications & Interests :

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range : $70,000 - $90,000 USD

The Perks :

Our Commitment :

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.