Director, Hospitality Sales

• Manage and cultivate a strong relationship with existing hospitality customers to drive ongoing business growth through regular communication, tailored service, and proactive problem solving
• Identify and pursue new business opportunities in the contract commercial sales sector
• Negotiate contract terms and conditions with clients, ensuring favorable outcomes for the company while maintaining positive relationships
• Leverage expertise in Salesforce, including sales pipeline tracking and management to optimize processes and drive business growth
• Collaborate with cross-functional teams—including Marketing, Accounting, Product Development, and Merchandising—to align on product, pricing, execution, and sales initiatives
• Define clear performance metrics and KPIs; implement plans to measure the success of the strategy
• Prepare reports on sales activities, pipeline status, and revenue forecasts for senior leadership
• Conduct market research to identify trends and competitive opportunities
• Support a culture of continuous improvement, encouraging feedback and innovation from the sales team
• Schedule, attend and travel to trade shows to drive business opportunities
• Other duties as assigned, in accordance with training and qualifications
• Uphold our Core Values and be a valuable member of the Four Hands team:
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

• Lead and mentor team to align with Four Hands' strategic objectives
• Facilitate effective communication and collaboration among team members, encouraging the sharing of ideas and best practices to drive innovation and successful implementation of digital solutions
• Foster individual growth and skill enhancement through regular feedback, training sessions, and professional development opportunities
• Collaboratively establish clear, measurable goals for the team that align with broader organizational objectives, ensuring accountability and focus
• Monitor progress towards goals through regular check-ins and performance reviews, providing constructive feedback and guidance to help the team achieve their targets
• Promote a culture of continuous improvement by encouraging team members to analyze performance outcomes, identify areas for enhancement, and propose innovative solutions to overcome challenges
• Develop and manage the department's budget, ensuring efficient allocation of resources and alignment with business priorities
• Develop and implement strategies to achieve departmental and organizational objectives
• Evaluate industry trends and leverage insights to drive innovation and maintain a competitive edge
• Build and maintain strong relationships with key stakeholders, both internal and external, to facilitate collaboration and alignment

The Ideal Person