Sales Operations Program Manager

Sales Operations Program Manager

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy we'd love to meet you.

Purpose Of The Position

The Sales Operations Program Manager provides ongoing operational support to the Managing Directors, Sales Directors and sales team within the North America region. The Sales Operations Program Manager ensures the enablement, implementation and governance of processes, policies and procedures for accurate forecasting, robust pipeline supervision, and other sales operations.

Primary Duties / Responsibilities

• Ensure accurate demand planning, pipeline management, and monitor performance to enable sales targets are exceeded across the region.
• Compiles high-end reports and dashboards to sales leadership.
• Collaborate with sales leadership to ensure all operational components are in place for sales strategy and driving outcomes to achieve sales target deliverables.
• Assists in the development, training, and rollout of latest sales features within our CRM system.
• Provides regional feedback to the global sales teams concerning sales insights, market requirements, local developments, and competitor analysis.
• Strategize ways to remove any operational barriers that may impede success of the sales teams and achieving sales targets.
• Identifies complex issues where analysis of situations or data requires an in-depth knowledge of the company.
• Monitors, coordinates and controls the monthly forecast process for the region.
• Drives continuous improvement initiatives across the organization to optimize processes and increase efficiency.
• Optimize demand and inventory planning throughout the region.
• Assist in the creation and drive the process of the regional Sales budget.
• Create monthly reports for sales leadership and assist with the Quarterly Business Review process both internally and externally.
• Assists in maintaining pricing processes throughout the region throughout the region.
• Other duties may be required or assigned.

Education & Experience Requirements

Qualifications & Skills

We Offer