Collections Process Associate

The company is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The role : As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.

As a Collections Process Associate you will be expected to :

• Have good knowledge of the process, policies and desk top procedures within their engagement.
• Have good knowledge of the Client business area they support.
• Displays a developing understanding of the company, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM.
• Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit.
• Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context.
• Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech.
• Be familiar with standard analysis tools / techniques.
• Look for and gather key data and conducts a structured analysis.
• Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching.
• Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement.
• Understand KPI measures and their basic impact on profitability.

General Responsibilities / Accountabilities :

Qualifications :

Benefits :

And more!