KPP / IMPLEMENTATION MANAGER

Responsible for the successful implementation of new business products and services onto Kroger Prescription Plans platform. Ensure consistent customer satisfaction during implementation by collaborating with client services, product development, sales, IT, Clinical Services, and Operations as well as external stakeholders including consultants, employers, and TPA representatives. Ensure implementation project deliverables are consistent with client contracts, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum

• Bachelor's Degree
• Any experience in project management or process improvement role
• Any product, platform, or service implementation experience
• Strong familiarity with ERISA plan benefit design and management
• Proficient in Microsoft Office
• Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization
• Strong knowledge of benefit adjudication systems, file and data management practices

Desired