Business Analyst Strategic Operations

About Zipline

Do you want to change the world Zipline is on a mission to transform the way goods move. Our aim is to solve the worlds most urgent and complex access challenges by building manufacturing and operating the first instant delivery and logistics system that serves all humans equally wherever they are. From powering Rwandas national blood delivery network and Ghanas COVID-19 vaccine distribution to providing on-demand home delivery for Walmart to enabling healthcare providers to bring care directly to U.S. homes we are transforming the way things move for businesses governments and consumers. The technology is complex but the idea is simple : a teleportation service that delivers what you need when you need it. Using robotics and autonomy we are decarbonizing delivery decreasing road congestion and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

As a Business Analyst on the Strategic Operations Team youll play a key role in driving Ziplines growth and operational excellence across our global network. Youll use data to uncover insights design and refine processes and build the systems and tools that help our teams scale efficiently.

This is a high-ownership hands-on roleideal for an ambitious self-starter who thrives in dynamic environments learns quickly and isnt afraid to dive into the weeds to solve complex problems. Youll work across a wide range of topics from data analytics to process design and systems building directly shaping how we operate and grow as a global organization.

What Youll Do

• Partner with leaders across Strategic Operations Maintenance Operations Fulfillment Operations and Test Operations to identify opportunities for operational improvement and scalability.
• Conduct data analysis using Excel SQL and BI tools (e.g. Mode ThoughtSpot Looker) to uncover trends diagnose problems and recommend solutions.
• Develop metrics and reporting frameworks to track performance and guide decision-making for the organization.
• Creatively design and stand-up new methodologies for data collection where it does not exist such as time-studies or surveys.
• Create documentation to enable consistent scaling & operations.
• Support special projects across the Strategic Operations team from process optimization to new initiative launches.
• Design and implement processes tools and systems that improve efficiency reliability and scalability across the operations organization.
• Sample work topics : establishing core metrics for management of maintenance operations developing project management tools for launching operations in new geographies building internal tools & systems to track and manage time cost and quality across the operations organization.
• Travel up to 20% to work directly with field teams and test sites.

What Youll Bring

Required

Preferred

What Else You Need to Know

The starting cash range for this role is $110000 - $165000. Please note that this is a target starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills working location and projected impact. The total compensation package for this role may also include : equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard torace color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 110000 - 165000