Director, Product Design and UX Research

Product Design & Research Leader

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Are you a passionate innovator looking to harness the power of technology to do more good?

You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possiblethe doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

What You'll Do :

Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi-product portfolio. You'll operate as a true player-coachhands-on with the most important work while coaching and growing a multidisciplinary team across products. You'll bring research, accessibility, and systems thinking together to deliver inclusive, high-quality experiences with measurable outcomes.

Responsibilities :

• Act as a player-coach : balance strategic leadership with sleeves-up execution on high-impact projects.
• Manage, support, and grow a high-performing team of designers and researchers working across multiple products.
• Drive end-to-end design and research strategy aligned to business goals, product outcomes, and customer value.
• Champion accessibility (WCAG 2.x / 3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA.
• Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.
• Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable.
• Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.
• Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration.
• Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment.
• Develop talenthire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety.
• Define and track UX health metrics (adoption, task success, time-to-value, NPS / CSAT, accessibility scores) to measure impact.
• Represent design and research at the leadership tablecommunicate strategy, risk, trade-offs, and the business value of UX.
• Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration.

Who You Are :

You blend strategic vision with strong craft and people leadership. You thrive in complex, multi-product environments and care deeply about building inclusive experiences that scale.

Preferred Qualifications (Nice to have) :

What You Can Expect :

You will have the opportunity to work on a flagship product(s) that shapes the future of our industry. You'll join a collaborative, innovation-driven environment where design plays a critical role in creating world-class user experiences. Your work will have a direct impact on millions of users, allowing you to make a meaningful contribution to the success of our product and company. You can expect growth and innovation and to have fun along the way. You will not only be rewarded for your personal achievements but will also have the opportunity to be part of an organization that lives by its motto every day : Powering those who power social impact! Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits, this role may be eligible for discretionary bonuses / incentives, and equity. US Base Salary : $130,000 - $180,000 + 15% annual bonus.

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

Our Culture : At Bonterra, we're innovating with a higher purpose : to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.

Our comprehensive and competitive benefits include :