Job Description
- Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
- Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
- Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.
- Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
- Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
- Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.
- Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
- Monitor store supplies and ordering or purchasing additional supplies as needed.
- Responsible for exporting daily files into QuickBooks at least once per week.
- Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.
What you’ll bring to the team
- Retail Know-How: You’ve got a solid handle on retail fundamentals—think KPIs, profit & loss statements, budgets—the numbers that keep a store thriving.
- Leadership Experience: You’ve led a team for at least a year and know how to coach, inspire, and bring out the best in people.
- Retail Roots: You’ve spent at least 2 years in the retail world.
- Operational Chops: From inventory and merchandising to payroll, scheduling, and customer service—you’ve done it all and can juggle these pieces like a pro.
- Love for Bikes: You believe bikes make the world better! Whether you’re a daily commuter, weekend warrior, or just love helping others discover cycling, you bring the fuel.
- Problem-Solving Skills: You’re quick on your feet and great at figuring things out—even when the path isn’t totally clear.
- Communication Game: You know how to keep it clear, real, and respectful—whether it’s over email, in a team huddle, or helping a customer find their perfect ride.
- Comfort with Change: Retail moves fast, and you’re cool with that. You’re flexible, resourceful, and ready to roll with whatever comes your way.
Compensation Range$0.00 - $0.00
Trek Benefits• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer.