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Operations Manager - Restoration
Cogent Talent SolutionsRaleigh, NC, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionOversee day-to-day field operations, including job scheduling, compliance, materials procurement, and equipment readiness. Ensure projects are completed on time, on budget, and to the highest quality standards. Implement and improve processes for job tracking, documentation, and reporting using restoration software (e.g., Xactimate, Dash, etc.). Ensure compliance with IICRC standards, OSHA regulations, and insurance carrier requirements. Lead, coach, and hold accountable all department heads, including Sales, Estimating, Project Management, Mitigation, and Office / Admin support. Set performance expectations, conduct regular evaluations, and foster a culture of accountability and continuous improvement. Recruit, onboard, and develop high-performing team members. Serve as the face of the company with insurance adjusters, TPAs, property managers, and commercial clients. Proven ability to drive business development efforts to grow residential and commercial restoration revenues. Review and support sales pipeline activity, ensuring consistent follow-up and customer satisfaction. Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals. Minimum 5 years of senior leadership experience in the restoration, construction, or property services industry. Excellent understanding of mitigation, remediation, and reconstruction workflows. Demonstrated financial acumen with experience in budgeting, forecasting, and profitability analysis. Strong leadership and people management skills. Ability to thrive in a fast-paced, hands-on environment with evolving priorities. Proven experience with Xactimate and insurance estimating protocols strongly preferred.
Our client is an established and growing Restoration & Mitigation company specializing in property recovery following water, fire, mold, and storm damage. We have a reputation for excellence and responsiveness. We serve homeowners, property managers, insurers, and commercial clients throughout the Raleigh area. We are seeking a dynamic, hands-on Operations Manager to lead our operations, drive financial performance, and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales, field teams, and office operations.
Key Responsibilities :
Financial Leadership
- Drive company profitability through margin management, accurate estimating, and disciplined job costing.
- Collaborate with ownership to establish annual budgets, track KPIs, and execute financial improvement plans.
- Review and approve estimates and supplements to ensure accurate scoping and profitability.
- Analyze P&L statements, monitor project pipeline, and ensure timely invoicing and collections.
- Ability to clearly communicate financial and operational information to Executives.
Operational Oversight
Team Management
Sales & Client Development
Qualifications
80,000 - $100,000 a year
Compensation range includes base salary and incentives
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Manager Manager • Raleigh, NC, United States
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