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Operations Manager - Restoration

Operations Manager - Restoration

Cogent Talent SolutionsRaleigh, NC, United States
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Our client is an established and growing Restoration & Mitigation company specializing in property recovery following water, fire, mold, and storm damage. We have a reputation for excellence and responsiveness. We serve homeowners, property managers, insurers, and commercial clients throughout the Raleigh area. We are seeking a dynamic, hands-on Operations Manager to lead our operations, drive financial performance, and grow the business. This is an onsite role requiring full-time presence and a strong leadership presence across sales, field teams, and office operations.

Key Responsibilities :

Financial Leadership

  • Drive company profitability through margin management, accurate estimating, and disciplined job costing.
  • Collaborate with ownership to establish annual budgets, track KPIs, and execute financial improvement plans.
  • Review and approve estimates and supplements to ensure accurate scoping and profitability.
  • Analyze P&L statements, monitor project pipeline, and ensure timely invoicing and collections.
  • Ability to clearly communicate financial and operational information to Executives.

Operational Oversight

  • Oversee day-to-day field operations, including job scheduling, compliance, materials procurement, and equipment readiness.
  • Ensure projects are completed on time, on budget, and to the highest quality standards.
  • Implement and improve processes for job tracking, documentation, and reporting using restoration software (e.g., Xactimate, Dash, etc.).
  • Ensure compliance with IICRC standards, OSHA regulations, and insurance carrier requirements.
  • Team Management

  • Lead, coach, and hold accountable all department heads, including Sales, Estimating, Project Management, Mitigation, and Office / Admin support.
  • Set performance expectations, conduct regular evaluations, and foster a culture of accountability and continuous improvement.
  • Recruit, onboard, and develop high-performing team members.
  • Sales & Client Development

  • Serve as the face of the company with insurance adjusters, TPAs, property managers, and commercial clients.
  • Proven ability to drive business development efforts to grow residential and commercial restoration revenues.
  • Review and support sales pipeline activity, ensuring consistent follow-up and customer satisfaction.
  • Leverage deep knowledge of Property & Casualty claims to gain trust with adjusters and expedite project approvals.
  • Qualifications

  • Minimum 5 years of senior leadership experience in the restoration, construction, or property services industry.
  • Excellent understanding of mitigation, remediation, and reconstruction workflows.
  • Demonstrated financial acumen with experience in budgeting, forecasting, and profitability analysis.
  • Strong leadership and people management skills.
  • Ability to thrive in a fast-paced, hands-on environment with evolving priorities.
  • Proven experience with Xactimate and insurance estimating protocols strongly preferred.
  • $80,000 - $100,000 a year

    Compensation range includes base salary and incentives

    #ZR

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    Manager Manager • Raleigh, NC, United States

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